Organizations across all industries are increasingly running analytics to accomplish a number of tasks, including informing decision-making, improving the customer experience, and figuring out which products to bring to market.
The Hospitality industry can also benefit from adopting a data-driven mindset by investing in technologies that deliver data network control and analytics to their properties. With the right solution in place, Hospitality properties can control all of the data that their guests generate—and then run analytics against that data to see how their guests use their networks and determine what they can do to optimize the experience.
What Are the Benefits of Understanding Your Data Network?
The better you understand how your guests interact with your network, the easier it will be to take proactive steps to ensure they don’t experience any hiccups as they migrate between applications and browse the Internet on their devices. At the same time, it will also become easier to personalize experiences to meet evolving guest expectations.
Here are three of the benefits your property will enjoy from understanding your data network on a deeper level.
1. It Allows You to Control Your Bandwidth
In the age of social networks, ubiquitous connectivity, and streaming media, all of your guests have expectations on how your networks should behave. Unfortunately for many Hospitality properties that are still running on old infrastructures, network speed often leaves much to be desired.
By understanding your data network, you can control your bandwidth to ensure that you are able to accommodate periods of peak traffic. As a result, your guests will be able to use their devices just like they would at home, enhancing their overall experience.
2. It Enables You to Deliver Personalized Experience
Guests have grown accustomed to personalized experiences thanks to content services like Amazon and Netflix that recommend programs and products they might like based on their previous interactions.
With the right network tools in place, you can deliver personalized experiences to your guests—like branded gateway portals, event-related announcements, welcome messages for returning guests, and more.
3. It Can Help You Run Your Property More Efficiently
Understanding your data network enables you to enjoy a number of additional features, including conference management, custom splash pages, event allocation, access code management, and custom Wi-Fi service set identifiers (SSID) that make it easier for your guests to figure out which network to join.
These features may seem inundating to manage internally on your own. The good news is that by partnering with a managed service provider (MSP), your property can take advantage of these benefits without losing focus of what matters most: delighting your guests on a regular basis.
How a Managed Service Provider Can Help with Network Analytics
By partnering with an MSP, you can outsource the responsibility for overseeing your network to a vendor that has expertise in this area. That way, you are able to focus on your core competencies while letting the MSP do the same.
Here are some of the benefits you’ll get from deciding to do business with the right MSP.
- Remote Monitoring
Thanks to the power of the cloud, it is easier than ever for MSPs to monitor network infrastructure remotely. In many cases, engineers can identify problems before your guests notice them, resolving them before they grow into issues.
- Network Optimization
MSPs can also run analytics to determine which areas of your network can be optimized and deliver recommendations to you. You can then study those recommendations and collaborate with your MSP to determine the best way forward.
- Bandwidth Prioritization
Let’s say one of your guest rooms is occupied by a family of five, and all of those folks are using their own devices (maybe even more than one). These guests are using up your bandwidth—which could translate into difficulties for other guests.
With the right network in place, your MSP will be able to prioritize bandwidth accordingly and throttle bandwidth hogs so other users enjoy seamless digital experiences.
Consider Skyway, the Hospitality Industry’s Most Powerful Network Portal
Skyway is an innovative new network portal solution from Allbridge that was designed to work with any CRM or PMS interface. Compatible with mobile, Skyway supports user-friendly, real-time monitoring and enables property engineers and GMs to move around your buildings while accessing the portal.
With Skyway, you can customize your network with:
- Hotel-branded splash pages
- Integration with guest loyalty systems
- Custom guest authentication methods
Skyway also includes a conference tool that provides:
- Group branded splash pages
- Custom Wi-Fi SSIDs
- Group access code management
- Group bandwidth allocation, monitoring, and reporting
Learn more about how Skyway can help your property optimize your network and delight your guests every day.
