In the past, hotel properties generally managed their voice, video, and data networks separately. These inefficient designs might have worked well enough a decade or so ago. But in the age of mobile devices and mobile professionals, every guest that passes through your doors is likely to have more than one device they’d like to connect to your Wi-Fi network. By merging three networks into one, hoteliers enjoy a number of system performance and financial benefits.
Industries Served
Hospitality
Allbridge is the single partner who can deliver all in-room technologies to enhance the guest experience.
Senior Living
Allbridge provides Internet, DIRECTV, and voice solutions as a managed service for residents and staff.
Healthcare
Allbridge offers DIRECTV for patients, and reliable network solutions designed for HIPAA compliance.
70+ Converged Network Terms and FAQs
As you begin to search for new technology solutions you’ll come across a lot of unfamiliar terms, so we’ve compiled a list of terms and FAQs you can reference for data, video, and voice technologies.
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Solutions
Network
Few services are as critical to your customer experience as the quality of your network. Give your customers the fast, reliable, and easily accessible connection they expect.
Video
The content and delivery methods your customers expect today are as varied as the customers themselves. We deliver quality content and a seamless TV experience to best suit your property.
Voice
Family, friends, and customer service from your property should never be more than a few rings away. We provide cloud and premise-based phone systems as well as innovative approaches to bring voice technology to the 21st century.
Testimonials
“They did what it took to get us open and get us ready. Calling Bob (VP Global Sales, Allbridge) at 1 AM to tell him we need to open the hotel in 7 hours and the Internet is not working – those are times that are nerve wracking, but they also establish the relationship that we have.”
“It’s not about selling product and moving on – they have a strong support network post-install. They really care about their customers.”
“They won the business on the quality of their engineers. When they did the cutover, there was literally less than an hour of downtime dealing with hundreds of rooms and TVs.”
“I think above all else, we’re looking for somebody who believes that they’re a partner with us in this – super responsive and supportive, who care just as much about the ongoing performance and expectation as the initial installation. Allbridge has proven themselves time and time again to be a fantastic partner from an innovation and support standpoint.”
“I used to have 75 people on my staff, but today we only have 28. Why? Because we have incredible partnerships. It’s easier for me to work with one vendor that can cover all my bases, someone I have a strong relationship with. And when I call, they’ll jump on whatever needs to happen.”
“If we had known these features were available, we would have purchased a phone for 100% of the resident rooms, and we would have migrated to Hosted Voice a long time ago.”
“All of you are amazing… Always friendly and with a quick response, and of course, with extensive knowledge in IT. Thanks to all of you!”
“Every single person I have talked to was very friendly and courteous. Anything I needed was done very quickly. There has been no wait time. Overall, just a great experience.”
“Everyone I dealt with was responsive, professional, knowledgeable, and helpful. Our Internet was down and we needed to get a server delivered and installed as quickly as possible. The Allbridge team made it happen.”
“From the start of the call to the end of the call, I don’t think I was on the phone more than four minutes. I appreciate that, and the guest I had waiting appreciated that. Thank you.”
“The diverse culture is amazing, and it’s been a true pleasure to work with such great people! The dynamics of the branding truly sets us apart from the other properties, which creates a great new experience for our guests.”
“I really appreciate that any time I have had to call Allbridge, I am quickly connected with a live agent who is always very helpful in resolving our guest Wi-Fi problems. They are always prompt in diagnosing and problem resolution. Thank you, Allbridge.”
“I wish all customer services departments were that polite. Hi-fives to all!”
“Such amazing, down-to-earth technicians!”
“The customer service is OUTSTANDING!”
“Two wonderful workers solved the problem lickety-split! After days of nothing but frustration with dealing with DIRECTV… Won’t be calling them ever again. Straight to Allbridge for me. Great job, Allbridge!”
“The number one reason [for our 10/10 NPS score] is Adam Jones. The way he responded to our property’s 318 room loss of service was beyond a Director of Customer Care, but more like VP or a corporate president.”
“Adam Jones (Director, Customer Care) is one of the most professional people I have ever worked with!”
Latest Blog Posts More Blog Posts
How a Converged Network Can Benefit Your Hotel Property
3 Reasons Your Senior Living Facility Should Consider a New Video Provider
In the age of Netflix, high-definition television, and Wi-Fi, video presents a tremendous opportunity to make your residents feel right at home in your senior living community. If your property has been relying on the same television solution for several years or longer, upgrading to a new HD system can go a long way toward delighting your residents by increasing their comfort and giving them more high-quality entertainment options.
What to Look For in a Brand-Approved Hospitality Technology Partner?
To satisfy your guests and meet their growing expectations, you need to provide in-room technology that is outfitted with all the latest technologies—including IPTV, OTT content, casting, high-speed Wi-Fi, and more. The right data, video, and voice provider will be able to offer turnkey implementation of your brand-compliant solution at a competitive price point that will also be scalable to accommodate your needs today and in the future.
