Empowering Non-Technical Staff: Making Property Tech Easy with Skyway

Imagine the daily reality at the front desk: one moment, an employee is troubleshooting a sudden Wi-Fi outage; the next, they’re fielding guest entertainment requests or managing security access, all without immediate IT support. These overlapping responsibilities showcase the versatile skill set required of modern property management staff.

As the property management industry grows, improves, and develops, there comes an increasing complexity of property technology — especially across hospitality, multifamily, and senior living sectors. While IT and tech teams may have dedicated resources for system adoption, operational staff are consistently called upon to adapt, learn, and manage new platforms and vendor relationships within their demanding workflows.

Allbridge addresses these challenges with Skyway, a solution designed to simplify technology management for all staff levels. With intuitive dashboards and streamlined workflows, Skyway empowers employees at every level to manage technology confidently and efficiently. Let’s take a closer look at how exactly this platform helps properties achieve easy property technology management.

Per the latest statistics, around 92% of jobs today require digital skills. The property management sector is no exception. While property staff increasingly possess strong digital foundations, their roles often require balancing multiple systems for Wi-Fi, entertainment, access control, and maintenance, sometimes simultaneously.

Handling a complex tech stack can present challenges, especially for staff managing high volumes of daily tasks. Fragmented systems or complex troubleshooting may mean longer resolution times or extra coordination with vendors, but with the right tools, teams navigate these efficiently and provide excellent service to residents and guests.

Instead of relying solely on IT specialists for everyday operations, staff leverage platforms like Skyway with Allbridge Intelligence to resolve issues quickly, maintain service continuity, and contribute to positive resident and guest experiences.

Skyway consolidates multiple systems, including network, entertainment, and access control, into one platform. Employees can access these systems via a single dashboard, reducing confusion from handling multiple dedicated programs. This feature also helps cut down response times, leading to better coordination and fewer instances of delays.

Partnering with a third-party vendor is inevitable for property management companies, especially since they can’t set up dedicated systems for all aspects of their business. However, depending on vendors comes with risks, such as communication and corruption problems. Unsurprisingly, 90.9% of organizations assess third-party vendors regularly.

Property management teams must use methods that allow for streamlined communication with vendors or third-party providers to reduce issues. Fortunately, Skyway offers an integrated support ticketing feature that addresses this need. Instead of tracking multiple channels, employees can now monitor and resolve issues with providers within the platform.

Adopting modern technologies can result in significant delays, especially since staff generally need 47 hours (about 4 days) of training based on recent data. Skyway enhances staff efficiency and self-reliance due to the simplified platform and streamlined workflows.

• Skyway reduces training time with an intuitive interface, allowing companies to begin deploying the platform at a quicker pace.
• The software also fosters independence from IT specialists for everyday operations. Employees can work on issues on their own, resulting in faster resolution. The more immediate response improves resident and guest satisfaction.
• Skyway’s intuitive features and centralized workflows help staff stay focused on what matters most: providing care and exceptional experiences for residents and guests.

Skyway’s benefits go beyond immediate efficiency for non-technical staff. The platform’s scalability allows it to grow with evolving property needs and staff. As companies expand their operations or open new branches, Skyway can easily be scaled to fit growing needs.

The platform also features future-ready technology that keeps up with new needs without increasing complexity. This adaptability allows property managers to focus on strategic growth rather than on day-to-day technological hurdles.

Finally, Skyway has ongoing training and support from Allbridge. If issues arise or staff require training for more complex frameworks or operations, we’re ready to provide tailored solutions.

Rapidly evolving technology may create unnecessary confusion and increasing technical workflows, especially as companies try to integrate many of these innovations into their operations. Thankfully, Allbridge’s Skyway platform supports the expertise and professionalism of property management teams, making technology approachable and enabling confident, efficient management.

Skyway offers a user-friendly dashboard, automatic reporting capabilities, customized alerts, and many other features that empower staff. This results in more confident and efficient employees, leading to more streamlined operations and satisfied customers.

Ready to learn how Skyway can help with property management? Discover how Skyway simplifies technology management and empowers property management teams with a demo or consultation from Allbridge.