We are pleased to announce that Jann Gorske has joined Allbridge this week as Senior Vice President, Customer Success & Services, leading our Customer Support, Customer Care, and Managed Services organizations.
The investment in this new role has been made in direct response to what our customers are telling us, and where technology, and the markets we serve, are heading. It is another step in our strategy of investing in the professional leadership and capabilities required to lead the industry in delivering full-stack connected solutions, backed by full-lifecycle service and support.
Customer satisfaction has always been foundational to Allbridge. We are proud to have the highest customer satisfaction rating in our industry, but there is always room for improvement, and this role gives us dedicated service leadership to continue raising the bar on delivering best in class customer and property experience.
As technology becomes more deeply embedded in hospitality, multifamily, and senior living operations, service quality, reliability, and long-term partnership matter more than ever. Property technology has evolved into a complex, always-on ecosystem and many operators are finding that managing this complexity can divert time and resources from their primary focus.
Increasingly, forward-looking operators are choosing to outsource end-to-end technology ownership to a single, trusted partner, enabling them to concentrate on what they do best: building operations, optimizing occupancy and providing exceptional guest and resident experiences.
That is the future Allbridge is building: connected solutions delivered as a service, with direct accountability across the entire technology lifecycle.
