Virgin Hotel Collection Support
If you are calling from the United Kingdom please call 0800 041 8824 for Technical Support.
Property Technology
First Level Normal
Business Hours
(7AM – 7PM EST)
734.913.1102
help@allbridge.com
24×7 Emergency After
Hours Support
Service Desk Manager
Escalation
Alex Johnson
Direct: 734.913.1107
Cell: 713-548-4882
ajohnson@allbridge.com
Kris Persaud
Vice President, Support
Direct: 516-394-4509
Cell: 516-659-6226
kpersaud@allbridge.com
Network
First level
On Duty Engineer (24×7)
855-725-5274
datasupport@allbridge.com
Second Level
Eugene Semenets
Lead Technical Support (24×7)
Direct: 414-299-5727
Cell: 414-791-3391
esemenets@allbridge.com
Third Level
Kris Persaud
Vice President, Support
Direct: 516-394-4509
Cell: 516-659-6226
kpersaud@allbridge.com
Video
First level
On Duty Engineer (24×7)
800-954-1804
videosupport@allbridge.com
Second Level
Don Barnes
Video Support Team Lead
Direct: 919-780-5085
Cell: 954-397-2697
dbarnes@allbridge.com
Third Level
Erik Braverman
Tier III Video Support
Direct: 919-600-6210
Cell: 772-241-4492
ebraverman@allbridge.com
Kris Persaud
Vice President, Support
Direct: 516-394-4509
Cell: 516-659-6226
kpersaud@allbridge.com
Voice
First level
On Duty Engineer (24×7)
855-725-5274
voicesupport@allbridge.com
Support Leads (Tier 3)
Robert Elgeti
Direct: 516-394-4573
Cell: 516-306-6892
relgeti@allbridge.com
Scott Littlefield
Direct: 516-394-4567
Cell: 864-982-5407
slittlefield@allbridge.com
Executives
Kris Persaud
Vice President, Support
Direct: 516-394-4509
Cell: 516-659-6226
kpersaud@allbridge.com
Steven Bremer
Director of Customer Experience
Direct: 919-600-6962
Cell: 704-999-9626
sbremer@allbridge.com
Note: Escalation managers are available for each product and can provide an extra layer of escalation should the need arise.