Matt Koch, Allbridge Chief Customer Officer
4/1/2024
Implementing strategic cybersecurity measures ensures guest data protection and builds trust in hospitality tech systems.
The role of technology in the hospitality market has evolved significantly over the years, with a constant influx of innovations reshaping the industry landscape which has increased the focus on security. Read more from Allbridge Chief Customer Officer Matt Koch about how strategic cybersecurity measures ensure guest data protection and builds trust in hospitality tech systems.
New Certification Broadens Reach for Uniguest’s Digital Engagement Platform for Meaningful Guest and Resident Experiences
Raleigh, NC and Nashville, TN – March 25th, 2024 – Allbridge, a leader in property technology (PropTech) solutions for the hospitality, multifamily, and senior living industries, today announced its certification as a Uniguest Digital Engagement Platform installation and reseller partner for North American hospitality and senior living customers. This partnership marks the organization’s joint commitment to making a positive impact on the lives of seniors and their families to deliver advanced solutions to create meaningful experiences for senior living residents and hotel guests.
Combining engineering and managed service expertise for hospitality, senior living, and multifamily properties, Allbridge has built a reputation for delivering complete solutions from design to implementation and beyond. Allbridge and Uniguest’s expanded partnership will combine to deliver a shared vision to offer unified software solutions for clients that help them engage their audience and create a more memorable experience.
“Allbridge has earned a reputation as a trusted, reliable technology integrator for our core markets; partnering with Allbridge feels like a natural move,” said Lee Horgan, Uniguest Chief Revenue Officer. “Together we’ll enhance the service and support for our digital signage and Interactive TV solutions across North America, where we’re experiencing rapid expansion. We’re excited by this partnership and know that our customers will benefit from Allbridge’s service.”
“Uniguest is a powerhouse in the hospitality and senior living space and this partnership is incredibly exciting for our team,” said Matt Koch, Chief Customer Officer of Allbridge. “Uniguest’s software solutions, matched with Allbridge’s integration expertise and deep connection to hospitality and senior living communities nationwide, will be a great pairing for our shared customers.”
Uniguest’s Digital Engagement Platform includes multiple services including Digital Signage, Interactive TV, and Casting.
About Allbridge Allbridge provides property technology solutions that mitigate project risk, increase property value, and improve lives through end-user experiences for hospitality, multifamily, and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean. Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
About Uniguest
Uniguest is a global leader in providing connected technology solutions to enable those in hospitality, senior living, sports/stadiums, entertainment, retail, education, government, corporate, and enterprise to engage with their audience. Uniguest is highly focused on creating deep client relationships as shown by its most recent NPS (Net Promoter Score) score of 81. Uniguest supplies turnkey technology solutions that include digital signage, IPTV / enterprise video and engagement apps, professional services, system implementation, and 24/7/365 multi-lingual support. To learn more about Uniguest please visit www.uniguest.com and for the Uniguest partner program visit www.uniguest.com/channel-partners.
Uniguest Contact:
Erin Parks
Head of Marketing
erin.parks@uniguest.com
Raleigh, NC and Las Vegas, NV – February 27, 2024 – Allbridge, a leader in property technology (PropTech) solutions for the hospitality, multifamily and senior living industries and BluIP, a leading provider of cloud communications and artificial intelligence solutions, today announced a partnership that will bring BluIP’s industry leading communications and AI solutions to hotels across the country. Together, Allbridge and BluIP are helping hoteliers modernize their guest engagement and experience through world-class technology that builds loyalty and satisfaction.
With a strong forecast for 2024 according to CBRE, hotels in the US are welcoming guests at rates similar to pre-pandemic levels but staffing remains a challenge; 2023 research by the American Hotel and Lodging Association found that 79% of respondents report a staffing shortage, 22% of which say this shortage is severe. At the same time, guest expectations for hyper-personalization and digitized experiences are growing, placing PropTech on the priority list for hoteliers. PropTech provides hoteliers with a structured approach to planning, integrating and managing all technology throughout their facility, with the network as the backbone.
“Hoteliers focus on delivering exceptional guest experiences and often juggle 30 or more technologies to do so,” said Matt Koch, Chief Customer Officer at Allbridge. “We are proud to partner with the major hotel brands as well as independent hotels, providing PropTech solutions and services that eliminate technology headaches. BluIP’s solution for building a guest connection using conversational AI is the best in the industry. Working with BluIP aligns with our strategy of providing our customers access to high quality, high reliability products and managed services that are the answer for our customers’ needs.
“BluIP’s partnership with Allbridge is grounded in our mutual obsession with customer success,” said Armen Martirosyan, CEO and Co-Founder of BluIP. “At BluIP, we are dedicated to creating solutions that make guest interactions seamless while reducing costs and generating revenue. Our AIVA Connect® platform delivers omni-channel, conversational AI technology that is simple to deploy and revolutionizes the way hotels and guests are able to communicate. Allbridge’s approach to PropTech solutions and managed services, backed by deep expertise in networking, telephone systems, and data allows our conversational AI and cloud telephony products to shine.”
Together, Allbridge and BluIP are delivering mission-critical hosted PBX, PMS integration, SIP trunking and conversational AI solutions across the hospitality industry. As guest expectations for a frictionless experience continue to rise, hotels need to modernize the way they interact with guests from pre-booking through post-departure. Allbridge and BluIP are helping hotels of all sizes to create memorable experiences, increase guest satisfaction and promote white glove customer care.
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily, and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean. Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
About BluIP®
BluIP® is a Tier1 global service provider and communications technology innovator. The company develops artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small business, and the enterprise. BluIP’s comprehensive suite of products includes the industry disrupting, all-in-one artificial intelligence platform, AIVA Connect® with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence to help customers optimize resources and drive more revenue. Learn more at bluip.com.
Todd Johnstone, CEO of Allbridge, offers advice for hoteliers on two paramount issues in today’s hospitality industry: data protection and cyber security. This informative conversation covers the differences between data that is collected, data that needs to be stored and data processing—and highlights why it is essential to conduct regular security audits to uncover potential areas of vulnerability, even if your property has never experienced a data security breach. Johnstone also stresses the importance of establishing protocols for detecting and responding to data breaches and ensuring that policies are in compliance with the relevant data protection and privacy regulations.
Allbridge, a leader in property technology solutions, today announced the 6,000th property to adopt the Skyway PropTech platform. Allbridge’s Skyway is tailored to the needs of hospitality and multifamily industries, providing a single pane of glass to manage one property, an ownership group or an entire brand.
Hotel managers and conference staff with access to advanced network configuration, customization and reporting capabilities of Skyway can provide a personalized experience to better manage guest requests, conference needs and other changes in real time. Additionally, Skyway can detect unauthorized network changes, provide proactive notification of misconfigured equipment and automatically document any changes to the network. Skyway users can administer user profiles, view dashboards, and modify branded splash pages on their own and as often as needed.
By David Jones | Published Oct 17, 2023 at 19:39 PM GMT
Are you a hotel owner looking to breathe new life into your marketing strategy and attract more visitors to your establishment? If so, you’re in the right place.
In today’s digital age, leveraging the power of influencer marketing can be a game-changer for your hotel. No matter your industry, you can harness the reach of online personalities to draw guests from near and far.
In this blog, we’ll explore a few strategies that will boost your hotel’s online presence while creating a buzz about it.
by Gina Powell – October 20, 2023 in Tech & Business
Are you tired of the hassle when checking into hotels, the generic room experiences, and the limited in-room entertainment options? A fascinating change is happening in the hospitality world that’s worth your attention.
You might have experienced the stress of lengthy check-in procedures, standard room setups, and limited TV channels. Modern-day tech solutions are transforming the way you stay in hotels.
In this journey, you’ll delve into the tech-driven innovations that make your hotel visits smoother, more personalized, and more entertaining.
Technology has become an indispensable part of the guest experience. As travelers increasingly expect tech-enabled convenience, hospitality businesses must continue innovating to meet these demands. While WiFi was once the primary tech offering for hotels, today’s guests want more. Integrated proptech solutions are becoming the new standard.
Just a few short years ago, reliable WiFi was the foremost request among hotel guests. Providing strong connectivity enabled guests to use their devices and boosted satisfaction scores. But in today’s digital world, an internet connection is a given. Travelers want technology that solves pain points and enhances their stays through customization and personalization.
The rise of remote and hybrid work lifestyles, along with the expanding smart tech spectrum, has created challenges and opportunities for buildings.
The proptech industry addresses these developments by delivering new technologies and services that increase energy efficiency, lower operating costs, and improve occupant experience.
Proptech will continue to evolve and increase efficiencies. The key is establishing a foundation that allows buildings to evolve alongside it.
In a survey conducted by Allbridge, more than 300 decision-makers in the building industry identified the main factors driving property upgrades. Allbridge CEO Todd Johnstone shared the results with Smart Buildings Technology.
A good network is the backbone of the technological ecosystem in a building
Without a robust network other building technologies will be unable to perform necessary functions. According to survey responses, property managers rank Wi-Fi higher on their priority lists than amenities such as entertainment options.
Consistent with this trend, survey respondents ranked network speed and reliability as more important proptech priorities than network security or workforce management.
Property managers wondering whether their networks need upgrading should start with an audit. The audit collects information about the property’s network hardware, software, upload/download speeds, reliability, cabling type, and IT support system.
Collecting occupant feedback can also be valuable to find out, how they are using the network (for example, for video conferencing, streaming, email), and identify network strengths and areas for improvement.
Convenience tech is top of mind
Tech amenities were of the highest priorities among respondents, particularly with the rise in contactless technology and smart devices. Motion-activated lighting, access control systems, smart locks, and smart plugs increase occupant satisfaction, building security and energy efficiency.
For existing buildings, surveying the low-voltage electrical infrastructure will help identify where new integrations and upgrades can be made. For full-building technology scenarios, this process should include assessments on interoperability, flexibility, scalability, user experience, and intuitiveness.
For new builds, designing a technology foundation before the floor plans are defined is recommended, as Johnstone points out.
Strategic approach to energy management
Driven by occupants’ climate concerns and ballooning energy costs, property managers are looking for ways to integrate technologies such as smart meters, smart appliances, and smart building management systems to increase energy efficiency.
A strategic approach to energy management can lower operating costs and increase property value while increasing marketability to potential occupants. In particular, a robust network is critical for connecting the front-end room technologies to the back-end building management systems to ensure everything is working in concert.
Streaming is not replacing television
According to the survey, 44% of respondents plan to offer both TV and streaming for their occupants. Some buildings have implemented systems that deliver traditional TV services through existing coaxial cables, with streaming services or casting apps delivered via Wi-Fi or ethernet cables.
Others may choose to outfit rooms with smart TVs that rely on Wi-Fi or ethernet and include traditional TV programming apps.
Simplifying tech vendors
Properties can have more than 30 different tech systems and vendors, complicating an already complex ecosystem.
Working with a partner that approaches technology holistically and can support owners and their end users throughout the entire building lifecycle can bring distinct advantages, such as newfound interoperability, speedier troubleshooting and issue resolution, simplified support services, and more consistent resident experiences.
Partnering with a managed services provider (MSP) to oversee and operate a building’s vast tech ecosystem, including Wi-Fi, telecommunications, entertainment, and security, offers many benefits.
Contracting with a partner that provides cloud-based services can future-proof property infrastructure with cloud-delivered updates that eliminate the need for on-site updates and scale with property growth.
With an MSP, equipment and installation costs are covered in the monthly cost, removing the need for management to request unbudgeted expenses.
One of the standout innovations in in-room entertainment is hotel casting. With this technology, guests can effortlessly stream their favorite shows, movies, or music directly from their personal devices onto the in-room television screen. According to Allbridge, by connecting their smartphones, tablets, or laptops to the TV, guests gain instant access to their preferred content, creating a sense of familiarity and comfort.
This innovative approach to in-room entertainment keeps guests entertained and connected and showcases the hotel’s commitment to embracing modern technology. By offering TV casting for hotels, establishments can differentiate themselves from competitors and cater to the growing demand for personalized, at-home entertainment experiences.
TV casting for hotels offers a seamless and convenient entertainment experience, allowing guests to enjoy their streaming subscriptions, browse the web, or even mirror their device screens for business presentations or sharing vacation photos with ease.
When it comes to keeping tenants happy, apartment owners and managers must first understand what makes them unhappy.
Top pet peeves include a lack of communication, technology failures, maintenance holdups and a lack of transparency, according to a recent survey from Appfolio. Successful property management means understanding and responding to all these items, and then some.
This is especially true in the post-pandemic era, when renters can afford to be somewhat choosier, said J. Turner Batdorf, senior strategist at Houston-based J Turner Research. In a tight market, owners and operators are striving to respond to renters’ concerns in a manner that will keep them satisfied — and in place — for the long run.
CONNECTED REAL ESTATE MAGAZINE
by Joe Dyton | June 12, 2023
Property technology (proptech) has become a critical and transformative part of commercial real estate in recent years but could be even more valuable if it is implemented early in a property’s life cycle, Don Jensen, vice president of business development for the multifamily and student housing sectors at Allbridge, recently wrote for For Construction Pros.
Compressed project lead times and lower budgets often lead to proptech entering a building project later than it should, according to Jensen. Tech is typically considered after building floor plans have been created, limiting things such as bandwidth, cabling runs, coverage and security systems. Instead, proptech should be included early in the design cycle to ensure that future tenant demands are met.
Given that building a new CRE property often requires an average of more than 30 tech systems, developers are best served to involve a proptech partner during the project’s schematic design phase and budget formulation, Jensen said. Doing so any later than that could disrupt the building project’s schedule and budget. Getting a proptech partner involved early also provides an opportunity to optimize the building’s infrastructure and systems performance.
“Architects can partner with full proptech providers to deliver uniform and well-thought-out designs that will deliver on an integrated, scalable ecosystem for all technologies,” Jensen wrote. “Engaging proptech partners early also allows for consideration of the latest technology trends, system requirements and future demands to ensure maximum performance of that particular building.”
Implementing a solid proptech infrastructure later in the design isn’t impossible, but it is more difficult — and more expensive. Extra labor and work are required to integrate proptech after sheet rock has been laid.
RALEIGH, N.C., June 6, 2023 – Allbridge, a leader in property technology solutions, has announced a strategic partnership with DSI, an industry-leading sales enablement company providing consumer and commercial opportunities in the indirect dealer space. As a result of this partnership, Allbridge will broaden its footprint for DIRECTV installations, specifically in the lodging and institutions market.
With 5 regional distribution centers strategically located throughout the U.S., DSI offers a critical advantage by being able to rapidly respond to installations and service call needs. For Allbridge, this broad distribution and fulfillment reach will yield several advantages including a reduced installation time, increased efficiency, and improved customer satisfaction. All these benefits contribute to meeting Allbridge’s growing need for DIRECTV installations.
“We’re very excited to be announcing this deal with DSI, which is providing us with the opportunity to scale to meet the demand we are seeing,” Matt Koch, Chief Customer Officer at Allbridge. “DIRECTV is the clear leader in linear content, which we continue to stay focused on as part of our complete technology solution to the industry.”
DSI President & CEO Doug Robison added, “This partnership is incredibly exciting for DSI and we are thrilled to be working hand-in-hand with Allbridge. With our nationwide footprint and Allbridge’s top-notch customer service, this is a perfect combination and we look forward to seeing all the success both companies will achieve in the near future.”
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily, and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean. Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit www.allbridge.com.
About DSI
DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space. We partner with our dealers on many levels: sales management and execution, product and offer training, marketing expertise, software solutions, engineering, and warehousing and logistics. We are dedicated to individualized service, strong product offerings, and a fast and efficient delivery system. Our #1 priority is to help you grow your business. To begin a working relationship with DSI, retailers are invited to call (800) 888-8876 or visit DSI at www.dsisystemsinc.com.
Media Contact for Allbridge:
Escalate PR
Allbridge@escalatepr.com
Media Contact for DSI:
Kim Verhovshek
Kim.Verhovshek@dsisystemsinc.com
New Survey: The Top PropTech Considerations to Integrate into Hotel Construction and Renovation
The US hospitality industry is making a slow but steady comeback from the pandemic, but it’s having to meet the new expectations of today’s clientele. As guests return, they do so with expectations that hotels have changed. The bar has been set higher–particularly when it comes to the technology available to them when and where they stay. In response, the AEC industry is working with hoteliers to integrate PropTech into new hotel builds and renovations.
It is critical to understand how travelers’ demands are driving changes in hospitality infrastructure. The following conclusions are drawn from a survey of decision-makers in the hospitality industry to better understand priorities that sit at the intersection of PropTech and customer satisfaction.
Developers need to future proof their buildings. The pandemic has left an indelible mark on how and where we work, play and live—a recent NMHC survey showed that over 91% of apartment residents say high-speed internet is an important factor when considering an apartment with nearly 75% stating that Wi-Fi should be pre-installed. According to that same survey, an additional 69% of residents indicated that community Wi-Fi ranked as an important amenity.
Meeting the increasing requirements of a more demanding and technology-hungry tenant pool has become table stakes in the quest for occupancy, and many owner/developers are still playing catch up to this new reality. By relying on legacy know-how that has been developed over the past 15 to 20 years, some are finding themselves ill-equipped in the race to develop and open today’s smart buildings. An example that illustrates how the current process may be splintered can be found in how the proptech platforms are purchased or “bought out” by the general contractor. A developer may have different vendors for low voltage, bulk Wi-Fi, security cameras and access control, but these four systems typically have a requirement to “interoperate” or function in unison, which can be challenging if you have four different companies installing them.
When planning technologies for a new property, developers can benefit from partnering with an experienced technology build/design provider that offers consulting, design and budgeting guidance from early in the project, but also provides uniform project accountability and scope alignment for all services deployed.
Offering Allbridge’s full property technology solutions will deliver Long-Term Market Opportunities within this Growing Sector
RALEIGH, N.C., November 16, 2022 – Allbridge, a leader in property technology solutions, today announced the acquisition of Sonu Satellite, a national dealer of commercial, lodging, and institutional DIRECTV systems. The combination of Sonu’s relationships with Allbridge’s property technology expertise will provide customers with a unified integrator of property solutions. Sonu’s founders will remain with Allbridge and continue to provide the level of support that has been known for the past 25 years while adding Allbridge’s property technology solutions. The core economy and midscale base that is familiar with Sonu will also benefit from Allbridge’s strong relationship with hospitality brands.
“Since 1997, Sonu has been a company that has matched the aspirations of our customers, who are often family entrepreneurs with a personal interest in providing a positive experience based on value and service,” said Neil Doshi, co-founder of Sonu Satellite. “As Allbridge, we can now realize our long-held ambitions to scale the footprint of this market.”
“Today’s value hotel customers are more demanding about the reliability of their experience,” said Hiten Doshi, co-founder of Sonu Satellite. “The solutions Allbridge offers will deliver the owners and operators in this market sector an important, high level of personalization to their guest’s entertainment, communications, and connectivity, experiences.”
“We’re very excited to welcome Neil, Hiten, and their team to the Allbridge family, where they will have the resources to scale their success even further,” said Todd Johnstone, CEO at Allbridge. “For Allbridge, this acquisition will strengthen our portfolio in the growing economy and midscale hotel sector whose clientele is demanding more, reliable technology options. We are excited to bring our full suite of solutions to this customer segment.”
For more information on Allbridge, please visit allbridge.com.
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About Allbridge
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily, and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean. Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
Warehouse Expansion to Support Existing Clients and Burgeoning Proptech Engagements across Multifamily and Hospitality Properties
RALEIGH, N.C., June 22, 2022 – Allbridge, the leader in property technology solutions, today announced the expansion of its warehouse and logistics operations to a facility based in metro Detroit, Michigan. The new space, located at 22701 Trolley Industrial Drive, spans 52,000 square feet, allowing the company to fully stage 20-35 full-property technology projects at once.
“With our significant growth, we needed to expand our physical warehouse space,” said Vin Zachariah, Chief Operating Officer at Allbridge, “ We needed a facility close to our existing warehouse operations in Ann Arbor, but in close proximity to our primary distributors to avail ourselves of the shipping capabilities in metro Detroit. We were fortunate to find a space that met our needs and allowed us to build on our existing team, within a few mile distance to the Detroit Airport. We now have enough space to store, configure, and ship an entire seamless project in one space and send it along to a job site ready to go.”
This facility expansion comes at a significant point of growth for Allbridge, as more multifamily and hospitality properties are looking for ways to leverage technology and deliver exceptional resident and guest experiences that will differentiate the Company from its competition. The ability to stage, configure and test their equipment prior to onsite delivery allows Allbridge to deliver a seamless, end-to-end connected experience.
“This warehouse expansion took a great deal of time and consideration on our part, but it was well worth the effort,” said Eric Klumb, Director of Supply Chain Management. “We are now able to exhaustively and robustly support our existing clients while we service new full property tech (proptech) projects. It’s not just about extra space, but, for us, a boost to our entire business model. We can now easily handle a capacity of up to 35 full-service projects at a time, which really changes the game for us with regard to sales and services on the ground at our various existing client sites and new projects.”
For more information on Allbridge, please visitallbridge.com.
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About Allbridge
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean. Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
Hotels are finding it increasingly difficult to deliver on guest expectations while keeping costs in line and also accommodating staffing challenges.
Photo credit: Allbridge
Based in Montana, Erck Hotels has been developing and managing Hilton and Marriott properties in the Northwestern region of the U.S. for more than thirty years. Consistently ranking in the top tiers of service and quality, Erck Hotels takes pride in its successful track record for developing, renovating, and managing award-winning, premium and independent hospitality properties that exceed guest expectations and deliver maximum value to investors and partners.
As Erck Hotels continued to expand its property portfolio, it sought innovative ways to deliver the high-quality, technology-enabled experience guests increasingly expected to receive when staying at one of their properties. In a post-pandemic/new normal, hotel guests demand seamless, always-on, fully integrated access to all hotel services, such as contactless check-in, premium in-room programmed entertainment and streaming, access to reliable high-speed internet, and more. The real challenge for hotel operators such as Erck Hotels, however, is delivering on guest expectations while keeping costs in line and accommodating the staffing challenges that most in the hospitality industry now face. Allbridge was able to help Nate Lang, Director of IT Erck Hotels navigate the delicate balance of costs vs. high-level technology services.
“The Allbridge team has always been my solution,” Lang says. “They have never let me down. When they say they will do something, they deliver. And then they have continued above and beyond that, too.”
BRINGING IN A TRUSTED TECH PARTNER
Nate Lang, Director of IT at Erck Hotels, runs a very lean IT organization. In the early stages of a new build project, Lang began doing something that is advisable for anyone looking to expand a modern property, he didn’t take on the challenge on his own, but, rather, looked for a partner to design and implement video for the property. New builds are time-intensive for Lang’s resource-strapped team, involving multiple vendors, multiple technologies that must be integrated, varying timelines, and more, so an experienced partner that can help navigate the process is crucial.
When Lang discovered Allbridge, he was impressed with the expert responses he received to his initial questions. He could tell that the team understood the complexities of the job, the details of the brand requirements, and the critical nature of timelines. He also quickly learned that Allbridge was a trusted partner who truly had his back. After an electrical vendor failed to deliver the cables needed to hook up TVs, Allbridge stepped-in to keep the project on schedule and on budget by helping Lang’s team make all the cables needed— overnight.
Lang was just as delighted with how easy it was to manage the solution after implementation. The easy-to-manage services freed Lang’s team to focus on adding value to the business instead of on responding to outages or other service issues.
Based on the success of the initial implementation, the impressive level of personal service and customer focus, and along with the ease of managing services after implementation, Erck Hotels continued to expand the Allbridge footprint over the last several years, adding video, voice, and Internet services across its properties.
And, when Erck Hotels considered adding a new brand to their portfolio, they relied on Allbridge’s deep industry expertise and brand standards knowledge to help them expedite the brand approval process and navigate the learning curve faster.
“Because of our experience with delivering high quality technology services through Allbridge and our industry background, we were able to expedite the approval process a bit quicker with the new brand,” Lang says. “Having all the technology dialed in made onboarding and becoming a new partner franchise that much easier.”
Now, with one partner providing all property technology services, the Erck Hotels team just has one call to make when a technology problem impacts a guest or employee. As Lang notes, “It’s much easier to have just that one phone number, one company, one person, one support line that I need to call for all these different things.” And when a new build is planned, or new capabilities are needed, Erck Hotels works with Allbridge to maximize project value while owning whole project accountability, from design and planning through the life of the building.
HELPING ERCK HOTELS REAP THE BENEFITS ON BEHALF OF ITS GUESTS
For Lang, the challenge to continue innovating and exceeding expectations never stopped and has been appreciated by his colleagues visiting the property. Delivering high quality technology services through Allbridge also allowed for the Erck Hotels team to expedite the approval process a bit quicker with the new brand. So, the team at Erck Hotels was able to quickly have the new property ready to provide…
Increased the quality and reliability of the digital experience for guests, improving guest satisfaction scores and loyalty.
Improved operational efficiencies, making it easy to manage all services remotely and resolve issues quickly, with just one call.
Demonstrated excellence in guest technology, enhancing the viability of new project proposals and new partnerships.
Defined a vision of guest digital convenience that ensures competitive advantage.
Maximized long-term project value by partnering for whole project accountability on new builds, from design and planning through the life of the building.
Taking on the challenge and making the decision to bring on an expert partner in technology helped Erck Hotels build a solid foundation for property technology that delights their guests, enhances their reputation with the brands they work with, protects their bottom line, and ensures they can adapt as quickly as technology evolves.
“Because of our experience with delivering high quality technology services through Allbridge and our industry background, we were able to expedite the approval process a bit quicker with the new brand. Having that technology dialed in made onboarding and becoming a partner franchise that much easier,” Lang added.
ABOUT THE AUTHOR
Todd Johnstone assumed the role as Chief Executive Officer of Allbridge in January 2021 and brings a wealth of leadership experience to the position. As CEO, Todd leads the corporate strategy and vision for Allbridge, to deliver one connected experience to hospitality and senior living properties and their end-users through the implementation and support of end-to-end technologies. Prior to Allbridge, Todd was the CEO of Global Knowledge, the worldwide leader in IT and business skills training. In this role, he was responsible for enabling success for Global Knowledge customers and partners around the world, and he drove significant growth in the company’s digital business, overall company profitability, and cash flow. Todd was also the President of Convergys’ $800M Technology Vertical where he was responsible for service and support for the world’s largest technology companies. He led a team of over 20,000 sales, operations, and support resources in over 15 countries. Prior to Convergys, Todd was the Vice President of Avaya’s $1.5B Annuity Service business where he led global organizational revenue and growth, client relationships, and program offerings. Between 2012-13, he led Avaya’s Global Sales Operations. Todd has also worked at General Electric for 19 years as the Senior Executive for GE Energy’s Industrial Solutions Europe, Middle East, and Africa business, based in Barcelona, Spain. Todd held various senior level positions across multiple functional areas, including P&L leader, sales, product management, service, customer care, and finance. Originally from Canada, he has spent 18 years working in Europe (London, Budapest, and Barcelona) and the most recent 8 years in the United States. Todd holds a bachelor’s degree in business administration from Wilfrid Laurier University in Waterloo, Canada and an MBA from the London Business School.
Allbridge, the leader in property technology solutions, today announced that Bill (William) Garrett has joined as its new Chief Financial Officer (CFO). Bill brings more than 25-years of executive level leadership guiding organizations through corporate financial operations and defining, focusing and executing on enterprise-wide strategic plans.
Bill is a highly experienced executive having served a number of publicly traded and mid-market organizations. He joins Allbridge following three years at Global Knowledge, the worldwide leader in IT and professional training where he served as Executive Vice President and Chief Financial Officer. During his time at Global Knowledge he led the $300M private company through the corporate financial response to COVID-19, complex transactions including its sale to a SPAC while taking the Company public. He is a graduate of Washington & Lee University.
“Bill’s diverse financial background will serve Allbridge well as we look to continue to expand our end-to-end property technology services across the hospitality and multifamily development markets,” said Todd Johnstone, CEO of Allbridge. “I look forward to partnering closely with him as we enter into our next phase of growth.”
Bill’s career has spanned multiple service industries and his ability to effectively establish, integrate and lead growing finance organizations has positioned his organizations to grow while optimizing business processes, establish best practices and capture the most attractive opportunities with partners and new and prospective customers. Prior to Global Knowledge he served as EVP and CFO of Global Aviation Holding out of Atlanta, GA and other executive roles in the transportation industry.
“Allbridge is currently positioned as the premium technology provider for hospitality, mixed-use and multifamily and is uniquely able to deliver a better experience for end-users and greater value for their clients and partners,” said Bill. “As the organization expands its reach and partners closer with its clients, I look forward to helping the Company capitalize on the great investments made to date and provide the most comprehensive financial leadership that will favorably position us and our clients for many years to come.”
Allbridge continues to make strategic investments in its product and service offerings and is relied on by its clients to help them mitigate risk and guide their end-users experience. With the appointment of Bill, Allbridge will continue to give its clients a clear path to success by removing project unknowns and full transparency into their return on investment.
About Allbridge
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean.
Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
As technology continues to infiltrate the wide range of property verticals, from single-family rentals all the way to large commercial builds, property owners are still faced with one big question: how do you efficiently integrate and service proptech innovations?
One company that is working to answer this question is Allbridge, a self-described “trusted partner” for property technology solutions.
The company installs these utilities and technologies into properties based on the needs of clients, and says that its proptech solution can help mitigate project risk, increase property value and improve end-user experiences for hospitality, mixed-use, multifamily and senior living properties.
FinLedger spoke with Todd Johnstone, CEO of Allbridge, to discuss the company’s role in property technology, how it helps service these assets and its future goals in the sector. Johnstone was hired as CEO in late 2020, following executive roles at Convergys, Avaya and General Electric (GE).
Bill Garrett Joins Allbridge Executive Team as the company continues to expand its property technology solutions platform in hospitality and multifamily projects
RALEIGH, N.C., May 10, 2022 – Allbridge, the leader in property technology solutions, today announced that Bill (William) Garrett has joined as its new Chief Financial Officer (CFO). Bill brings more than 25-years of executive level leadership guiding organizations through corporate financial operations and defining, focusing and executing on enterprise-wide strategic plans. Bill is a highly experienced executive having served a number of publicly traded and mid-market organizations. He joins Allbridge following three years at Global Knowledge, the worldwide leader in IT and professional training where he served as Executive Vice President and Chief Financial Officer. During his time at Global Knowledge he led the $300M private company through the corporate financial response to COVID-19, complex transactions including its sale to a SPAC while taking the Company public. He is a graduate of Washington & Lee University.
“Bill’s diverse financial background will serve Allbridge well as we look to continue to expand our end-to-end property technology services across the hospitality and multifamily development markets,” said Todd Johnstone, CEO of Allbridge. “I look forward to partnering closely with him as we enter into our next phase of growth.”
Bill’s career has spanned multiple service industries and his ability to effectively establish, integrate and lead growing finance organizations. He has positioned his organizations to grow while optimizing business processes, establish best practices and capture the most attractive opportunities with partners and new and prospective customers. Prior to Global Knowledge he served as EVP and CFO of Global Aviation Holding out of Atlanta, GA and other executive roles in the transportation industry.
“Allbridge is currently positioned as the premium technology provider for hospitality, mixed-use and multifamily and is uniquely able to deliver a better experience for end-users and greater value for their clients and partners,” said Bill. “As the organization expands its reach and partners closer with its clients, I look forward to helping the Company capitalize on the great investments made to date and provide the most comprehensive financial leadership that will favorably position us and our clients for many years to come.”
Allbridge continues to make strategic investments in its product and service offerings and is relied on by its clients to help them mitigate risk and guide their end-users experience. With the appointment of Bill, Allbridge will continue to give its clients a clear path to success by removing project unknowns and full transparency into their return on investment.
About Allbridge
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean. Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
Media Contact for Allbridge: Escalate PR
allbridge@escalatepr.com
For multifamily properties, Allbridge takes care of their technology needs—from planning to installation to support.
Fontainebleau, Miami Beach. Allbridge is providing planning, implementation, and support for Wi-Fi 6 plus network and infrastructure upgrades, including about 1,500 access points to extend and enhance Wi-Fi coverage.
Internet, TV, security cameras, back-office devices: There’s a long laundry list of must-have technologies for multifamily properties today. And residents’ tech needs have only grown as more people have started—and continued—to work from home.
When it comes to installing and managing all these systems, multifamily property owners tend to assume they need a different provider for each one. They might have gotten so used to that process that they don’t realize there’s another way of going about it.
Allbridge maintains it has another, better way: The Raleigh, N.C.-based company serves as the single provider for almost any technology a property needs. While it has focused mainly on the commercial sector (including hospitality, senior living, and mixed use), Allbridge has been branching out into multifamily buildings. In all, it handles about 800 projects a year.
In 2018, Allbridge formed from the merger of three tech solution providers—Bulk TV & Internet, DCI Design Communications, and EthoStream—after all three were acquired by the investment firm Marlin Equity Partners. In 2020, Allbridge acquired Ipanema Solutions, a technology engineering company.
Allbridge aims to take the technology-management burden off of property owners by serving, in effect, as a design-build firm specifically for technology. By bringing a property’s various technologies under its single purview, Allbridge can “help mitigate project risks, increase property value, and improve end users’ lives,” says Jen Yokley, senior vice president, marketing. Its approach also helps control budgets and schedules, she adds.
The company doesn’t just install the tech. It serves as the go-to tech expert, from end to end. “We work with our customers from design and planning through the lifecycle of the building,” Yokley says.
COMPLEX-WIDE TECHNOLOGY SERVICES
At the start of a building project, the company collaborates with the property owners to determine the services and systems they need. “Owners and developers have to think about the technology as a full technology stack, right from the beginning,” says Don Jensen, business development, multifamily and student housing.
Allbridge then creates a few potential technology plans for the entire complex, and the owners select the plan and services they want. The company treats the plan development as part of its pre-sale process, according to Jensen. Owners can keep the plan, or they can hire Allbridge to execute some or all of it. Early on in the process, Allbridge also makes clear what it doesn’t do, such as provide project management solutions.
Fontainebleau, Miami Beach. Allbridge is currently providing voice, network, Wi-Fi, and guest Wi-Fi support. Photo courtesy Allbridge.
The wide range of available technologies includes phone systems, video intercoms, video surveillance, and the low-voltage cables that enable our modern tech world. Allbridge can provide security access systems, such as smart locks for common areas and units—so residents can use smartphone apps to remotely unlock package-room doors or their own doors for deliveries. The technology stack also can include TVs and music systems in the building’s shared areas, such as the fitness center, as well as the devices (phones, desktops, laptops, and printers) that the management office needs.
Rather than leaving it to residents to address their individual tech needs themselves, Allbridge’s property-wide technology plan provides network convergence—that is, a single network for phone, video, and data communication services, as opposed to segmented networks built for each service. The converged network includes every single tech, whether it’s wired or wireless. If work-from-home residents want to type on their laptops beside the property’s pool while sending documents to the printers in their units, Allbridge can enable that connectivity securely.
With the plan in place, Allbridge’s team members then install almost all the solutions themselves, rather than outsourcing that work to third-party providers. “We not only design it, we also deploy it,” Jensen says.
Post-installation, Allbridge provides a customer-support team. So if, for example, a multifamily building’s leasing agent has trouble with the office printer, that person can call the company that installed it, not a random repair service.
Jensen points to a multifamily project in California: “The general contractor loves the fact that they have one person to call for oversight of all the trades,” he says. “They’re not calling the low-voltage cabler, the wireless provider, the TV provider.” Instead, the GC just calls Allbridge, which both installs the services and ensures their interoperability, so they work together seamlessly.
“Accountability starts and stops with Allbridge,” Jensen says. “And the finger pointing goes away.”
ABOUT ALLBRIDGE
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean.
Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
ABOUT THE AUTHOR
Novid Parsi is a St. Louis-based freelance writer who covers a wide range of industries, including construction and technology.
RALEIGH, N.C., September 21, 2021 – Expanded capabilities position Allbridge as the premium technology partner for hospitality, mixed-use, and multifamily.
Allbridge, the leader in property technology solutions, announces a new and more comprehensive capability to deliver end-to-end property technology services across the entire property technology lifecycle.
As the result of strategic investments, Allbridge is now positioned as the premium technology provider for hospitality, mixed-use and multifamily and is uniquely able to deliver a better experience for end-users and greater value for their clients and partners.
“As the premier provider of property technology solutions, our clients look to us as the leader in mitigating risk, looking at the whole project and guiding the end-user experience that will set them up for success.” said Todd Johnstone, Chief Executive Officer at Allbridge.“With this expanded set of solutions through investments over the past 12 months, we can now give our clients a clear path to success by removing the typical unknowns and confusion in the industry during the lifecycle of projects.”
With this new ability, Allbridge is uniquely positioned to deliver market-leading services in important areas for owners, developers, general contractors, operators, and architects:
End-to-end property technology lifecycle management – From conceptual planning through managed services, Allbridge is only property technology provider able to service the entire property lifecycle.
Technology planning – Allbridge partners with clients every step of the way to design, build, and support your project from initial inception to construction and beyond to meet and exceed expectations. The result is a properly implemented smart building that is equipped to handle demand as technologies evolve.
Entire project accountability – No other provider delivers a single point of project accountability. Allbridge’sunified solutions are designed, built, and supported seamlessly under one roof, alleviating the complex management that comes with contracting a variety of suppliers.
Scalable solutions for future customer experiences – Allbridge delivers high bandwidth digital infrastructure supporting entertainment, connectivity, communications, convenience, and security. As applications advance and end-user expectations evolve, Allbridge networks protect owners and operators by scaling to provide the basis for ever expanding, integrated digital services.
Allbridge is our partner from the strategic planning through the design phase and executing the build using their strength in the managed services process.” Said Shaun O’Laughlin, Vice President of Construction & Development from Wischermann Partners, Inc.“There isn’t another vendor in the full execution of Hospitality IT space to deliver the full process in such a unified way. We trust each other in this business relationship to be successful together.”
ABOUT ALLBRIDGE
Allbridge provides property technology solutions that mitigate project risk, increase property value and improve lives through end-user experiences for hospitality, multifamily and mixed-use properties, currently serving over 7,000 properties and 1 million rooms across North America and the Caribbean.
Owners, developers, general contractors, and operators benefit from Allbridge’s combined engineering and support expertise with a vision of end-user digital convenience. Allbridge maximizes long-term project value while owning whole project accountability, from design and planning through the life of the building. For more information, please visit allbridge.com.
RALEIGH, N.C., April 29, 2021 /PRNewswire/ – The renowned Rancho Bernardo Inn in San Diego, CA has selected Allbridge, the leading provider of complete property technology solutions for hotels and senior living properties nationwide, to provide their cloud voice services at the resort. The cloud voice solution from Allbridge includes a new pricing model, significantly reducing capital expenditure and scaling operating costs to match the variable occupancy rate of the hotel.
As hotels continue to navigate the obstacles presented by COVID-19, operators are faced with the challenge of reducing costs while simultaneously producing a competitive guest experience. To combat the hardships facing the industry, Allbridge has made available various options across all their network, video, and voice solutions, allowing hoteliers to reduce expenses while rebuilding from the effects of the pandemic.
The occupancy-based cloud voice option from Allbridge includes a variable monthly cost proportional to the occupancy rate of the property. This aligns property guest room costs with guest revenues more closely, reducing financial risk for the hotel operator. The same premier level of service is maintained throughout the property, including all software assurance and call processing for the term of the agreement, eliminating the need for additional upgrades.
“Allbridge’s cloud voice solution with occupancy-based pricing allowed us to implement a necessary upgrade to our phone system at the Rancho Bernardo Inn with peace of mind during a time when the industry is recovering from the effects of COVID-19,” said Diane Li, Chief Information Officer for JC Resorts. “The service provided by Allbridge significantly improved the functionality and quality of our voice services at a variable cost based on our usage and occupancy levels.”
Rancho Bernardo Inn is a pristine destination resort known for its exquisite golf and spa facilities, as well as its exceptional cuisine. The 265-acre resort features 287 luxuriously appointed guestrooms, three swimming pools, an award-winning, full-service spa and fitness center, signature restaurants, and extensive meeting and event facilities. The hotel has been recognized repeatedly by national travel publications, including Condé Nast Traveler and U.S. News & World Report, and is known for its grandeur and commitment to impeccable service, making the onsite technologies critically important for staff and guests.
“Guests expect a modern, reliable, and easy-to-use phone system, especially at a resort like the Rancho Bernardo Inn,” said Ben Sturgess, EVP of Sales and Business Development for Allbridge. “Our cloud voice solution has very little hardware, which reduces capital expenditure, and we’re offering the occupancy-based pricing model to reduce the operating expense because we want to support the hospitality industry as much as possible right now.”
Allbridge cloud voice is a Software as a Service (SaaS) solution that is delivered from the cloud, eliminating traditional on-premise PBX equipment that routinely requires maintenance. There is minimal capital expenditure, reducing monthly operating expenses and circuit costs associated with traditional premise-based systems. The system delivers a robust feature set for a single, monthly subscription fee, and all software assurance and cloud maintenance are included for the term of the agreement.
These systems allow hoteliers to take advantage of several benefits delivered from the cloud, like automatic updates and real-time failover solutions found in 4G-LTE wireless and POTS lines. Cloud connectivity also makes it much easier for technicians to maintain and update the voice solution remotely, and as a result, properties will always be able to leverage the latest technologies and services.
Allbridge delivers expertise in enterprise network, video, and voice solutions with the most knowledgeable implementation staff in the industry, and an expansive, nationwide support network. To learn more about Allbridge products and services available, visit allbridge.com.
About Allbridge
Allbridge is the trusted partner to deliver one connected experience with all network technologies for the hospitality and senior living industries. Currently serving more than one million rooms nationally, Allbridge is the single source provider for system design, procurement, installation, and ongoing management. The company is headquartered in Raleigh, North Carolina. For more information, please visit allbridge.com.
About Rancho Bernardo Inn
Rancho Bernardo Inn, a member of the Preferred Hotels & Resorts L.V.X. Collection, is a destination resort known for its exquisite golf, spa facilities, and exceptional cuisine. A true destination for the entire family, the 265-acre property features 287 luxuriously appointed guestrooms, three swimming pools, an award-winning spa and wellness center, signature restaurants, and extensive meeting and event facilities. With unpretentious style and genuine warmth unique among the world’s finest resorts, the property inspires conversation, reflection, and relaxation. And it is because of these characteristics that Rancho Bernardo Inn has been recognized time and time again by leading travel publications and industry organizations, including Condé Nast Traveler’s Top SoCal Resorts and Condé Nast Traveler’s Top Golf Resorts, Travel + Leisure’s World’s Best, AAA Four Diamond ratings and U.S. News & World Report’s Best Hotels in San Diego. Rancho Bernardo Inn is owned by JC Resorts, whose other properties include Surf & Sand Resort, Scripps Inn, and twelve golf courses under the JC Golf umbrella. For reservations and additional information, please visit www.ranchobernardoinn.com or call 800.770.7329.
Raleigh, NC; February 3, 2021 – Allbridge, the leading provider of end-to-end technology solutions for senior living properties nationwide, has announced their new managed services platform designed specifically to meet the evolving needs of senior living communities. The platform, called Vista, connects residents and staff through a comprehensive package of data network, video, and voice solutions, providing communities with a fully managed suite of modern technologies.
Senior living communities utilizing the platform benefit from a flexible partner who can manage the entire network, which alleviates the burden on property staff and provides simplicity for residents. Vista also reduces operating expenses into a single, predictable cost, allowing communities to avoid costly upgrade cycles. As a HIPAA compliant business associate, Allbridge meets the proper design and implementation standards to ensure communities can fulfill HIPAA requirements and stay ahead of security needs.
Technology usage has been rapidly growing among older adults, and with increasing numbers of Baby Boomers retiring, senior living operators have already been looking ahead to match rising resident expectations. The COVID-19 pandemic has expedited the need for enhanced communication capabilities, as well as the network infrastructure, security features, and IT staff to support it.
“The market has expressed the need for a simplified platform that is completely managed by the service provider to reduce the strain placed on inhouse staff and to supplement the lack of IT resources available at a typical community,” said Todd Johnstone, CEO for Allbridge. “We have designed an enterprise solution that is robust, reliable, and secure. Vista delivers advanced but easy-to-use technologies to meet resident expectations, as well as ongoing maintenance and support for seniors and staff.”
Vista is a fully managed, end-to-end technology package for residents and staff consisting of a secure Wi-Fi network designed with HIPAA compliance in mind, DIRECTV video services, and a reliable voice system. The platform includes centralized system management, proactive maintenance, and senior-friendly support. The scalable foundation also gives the community the option to easily add additional engagement features and scale to meet increasing demands.
Once installed, the network is monitored 24/7, every day of the year through the Skyway management portal to increase security and detect potential problems before they occur. All cloud-based updates are included to optimize the performance of the network and minimize system downtime. Skyway personal area networks (PAN) provide security and privacy for each resident with an easy-to-use interface, and give staff the ability to utilize bandwidth allocation throughout the community to ensure optimal connectivity and functionality.
Transitioning to a managed services provider can provide a range of long-term benefits for senior living communities. Operators can eliminate residents individually provisioning their own services at varying costs, quality, and support levels from multiple providers. The convenience of providing data, video, and voice solutions can enhance the resident experience and make the community more competitive, while reducing owner operating costs.
The addition of Vista into Allbridge’s comprehensive portfolio of products supports the company’s mission to bring an integrated and connected experience to customers and their end-users. Allbridge offers expertise in enterprise data, video, and voice solutions with the most knowledgeable implementation engineers in the industry and an expansive, nationwide support network.
To learn more about Allbridge products and services, visit allbridge.com.
About Allbridge Allbridge is the trusted partner to deliver one connected experience with end-to-end technology solutions for the hospitality and senior living industries. Currently serving more than one million rooms nationally, Allbridge is the single source provider for system design, procurement, installation, and ongoing management. The company is headquartered in Raleigh, North Carolina. For more information, please visit allbridge.com.
Raleigh, NC; December 23, 2020 – Allbridge Board of Directors is pleased to announce that effective January 4, 2021, Mr. Todd Johnstone will join the company as Chief Executive Officer, succeeding Mr. Dave O’Connell, who will continue as a member on the company’s Board of Directors. This transition marks the achievement of a key goal of the company’s strategic plan established at the end of 2019.
Mr. Johnstone brings extensive senior executive experience in the managed services industry, most recently as CEO of Global Knowledge. Additionally, his tenure included President of Convergys, Senior Vice President at Avaya, and Senior Executive at General Electric. He holds a degree in business administration at Wilfrid Laurier University and an MBA from the London Business School.
“Allbridge is well-positioned for the next step in our company’s growth in large part due to the leadership by Dave in creating, growing and integrating the great company we have today, and we look forward to his continued partnership and contributions as a board member for Allbridge,” said Mr. John Gatti, Chairman of Allbridge’s Board of Directors. Mr. Gatti went on to say, “We began this transition process as part of the company’s strategic plan, and we are thrilled to have Todd join Allbridge as our next CEO. He brings a wealth of proven managed services experience in high growth customer focused markets, and we look forward to Todd’s leadership as we continue to grow and serve our customers.”
Todd Johnstone said, “I am extremely excited to be joining Allbridge, and look forward to working with the leadership team to build on the solid foundation that is in place to drive growth and value for our customers.”
Allbridge is an end-to-end technology solutions provider delivering one connected experience to the hospitality and senior living industries. The company is headquartered in Raleigh, NC with operations in New York, Wisconsin, Texas, and Michigan. To learn more about Allbridge and all products and services, visit allbridge.com.
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About Allbridge Allbridge is the trusted partner to deliver one connected experience with all data, video, and voice technologies for the hospitality and senior living industries. Currently serving more than one million rooms nationally, Allbridge is the single source provider for system design, procurement, installation, and ongoing management. The company is headquartered in Raleigh, North Carolina. For more information, please visit allbridge.com.
Raleigh, NC; December 9, 2020 – The Triangle Business Journal (TBJ) has announced the winners and rankings for the 2020 Fast 50 Awards, a roundup of the fifty fastest-growing, privately-held companies in the Raleigh-Durham area. Among the companies recognized was Allbridge, the leading provider of data, video, and voice solutions for hospitality and senior living properties nationwide. Allbridge placed #30 on the list.
Typically, the Annual Fast 50 Awards Dinner is held at the Raleigh Convention Center. Due to COVID-19, a virtual awards celebration was held in lieu of an in-person event.
2020 marks the 28th year of the Triangle Business Journal’s Fast 50 celebration, and Allbridge’s second time placing on the list since its inception two years ago. Bulk TV & Internet, the Raleigh-based legacy company, had appeared on the TBJ Fast 50 list for the prior ten years consecutively. The winners are selected and ranked based on the results of a formula that includes revenue growth and profitability in the preceding three years (2017-2019). The numbers are verified and analyzed by BDO, a Fast 50 partner.
Allbridge offers a comprehensive portfolio of products in support of the company’s focus to bring a connected experience to customers and their end-users. The company delivers a truly integrated user experience that can scale to meet the property’s individual needs, reduce capital expenditures, and free property staff to focus on other internal IT priorities.
To learn more about Allbridge and all products and services available, visit allbridge.com.
About Allbridge
Allbridge delivers one connected experience with all data, video, and voice technologies for hospitality and senior living organizations. Currently serving more than one million rooms nationally, Allbridge positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina. For more information please visit allbridge.com.
About Triangle Business Journal
Triangle Business Journal, a weekly business newspaper, is the leading provider of local business news for the Raleigh-Durham-Chapel Hill area of North Carolina. Triangle Business Journal also publishes special publications such as SPACE, t.b.j. the magazine and Book of Lists. In addition to producing an award-winning news product, TBJ hosts recognized, sold-out events such as Fast 50, Women in Business, 40 under 40, the GREEN Awards and others. At https://www.bizjournals.com/triangle/, you will find daily breaking business news, nomination forms for awards, business event listings and resources for those driven to lead in the Triangle region.
RALEIGH, N.C., Oct. 13, 2020 /PRNewswire/ — Allbridge, the leading provider of data, video, and voice technologies for hospitality and senior living properties, is pleased to announce that they have merged with Ipanema Solutions (“Ipanema”), a provider of technology engineering, systems design, and project management for new build hotels.
Ipanema offers brand-approved technology design and implementation to streamline the process of deploying converged networks and smart building technologies. The company enables developers to reduce long-term technology management costs and implement reliable, enterprise-class infrastructure.
As the hospitality industry looks for a more unified technology experience, the addition of Ipanema’s technology engineering and system design to Allbridge’s complementary suite of best-in-class data, video, and voice solutions further enhances the latter’s end-to-end offering to include new construction planning capabilities. The companies will combine expertise to simplify the implementation of converged network solutions and bring one connected experience to hotels and their guests nationwide.
“Merging with Allbridge will allow us to continue our mission of simplifying hospitality and smart building technologies,” said Steve Tutino, President of Ipanema, who will serve as Chief Technology Officer for Allbridge. “The merger of our two companies will allow us to enhance our investments in people and technologies and grow our relationships with our strategic partners.”
Combining Ipanema’s key technological and project planning expertise with Allbridge’s nationwide sales and world-class support is expected to be a significant driver of value for customers and growth for the combined company.
“The hospitality industry is looking for a unified experience with a full service provider and a one-stop solution for all of their technology needs, and by bringing our companies together, we will be better positioned to provide best-in-class products and services to our customers,” said Dave O’Connell, CEO of Allbridge. “We look forward to leveraging Ipanema’s extensive expertise and resources in technology planning to help propel Allbridge into its next phase of growth.”
Ipanema will operate as a division within Allbridge focused on new build hospitality, mixed use, and multi-unit development projects. Ipanema will continue to serve hotel owners, developers, and operators from its hospitality technology center in Ann Arbor, Michigan and offices in The Woodlands, Texas. Allbridge and Ipanema will maintain their respective brands, and Ipanema will continue to operate under its existing management structure.
About Allbridge Allbridge is the trusted partner to deliver one connected experience with all data, video, and voice technologies for the hospitality and senior living industries. Currently serving more than one million rooms nationally, Allbridge is the single source provider for system design, procurement, installation, project management, and ongoing support. The company is headquartered in Raleigh, North Carolina. For more information, please visit allbridge.com.
About Ipanema Solutions Ipanema operates as a division of Allbridge focused on new build hospitality, mixed use, and multi-unit development projects. Ipanema serves owners, developers, and operators with projects in the Americas from its hospitality technology center in Ann Arbor, Michigan and offices in The Woodlands, Texas. For more information, please visit www.ipanemahospitality.com.
Industry innovators partner to deliver an unmatched digital experience for residents and staff
RALEIGH, N.C. (PRWEB) JULY 28, 2020
Allbridge, the leading provider of data, video, and voice solutions for hospitality, senior living, and healthcare properties, and K4Connect, today announced a partnership to bring seamless digital experiences to thousands of senior living communities across the nation. Allbridge will deliver K4Connect’s flagship solution, K4Community, to senior living operators to better connect residents with family, friends, and care providers through advanced digital communication and information tools. Allbridge customers will also have access to K4Community Team Hub, the comprehensive community management tool for staff teams.
There are over two million older adults living in senior care communities throughout the U.S. The technology needs of this demographic are rising in smartphone adoption, social media use and more. Recently, the COVID-19 pandemic has further accelerated the need to reach seniors with digital tools that keep them informed, connected, and engaged while experiencing longer periods of isolation during quarantine. Allbridge and K4Connect are delivering these resources to communities of all sizes and care settings through information, communication, and engagement tools for residents, and mass community management tools for staff.
“Together with K4Connect, we are able to reach senior living communities with dynamic digital solutions that empower residents and transform the work day for staff teams. Combining the K4Community senior living resident and staff solutions alongside our industry-leading data network, video, and voice products, makes for a seamless package of enterprise digital solutions these communities need now,” said Craig Snelgrove, EVP of sales for Allbridge.
Allbridge is an end-to-end provider who can support all in-room resident technologies for data, video and voice, scaling to meet changing needs and reducing capital expenditures while freeing staff to focus on other internal IT priorities. In partnership with K4Connect, Allbridge will be reselling three core K4Community products specifically designed for senior living residents and staff:
Digital Signage: Community digital signs displayed throughout campus deliver quality experiences and content, keeping residents, staff and visitors constantly informed.
Insertion TV Channel: Reaching residents directly in their homes through the community TV channel, residents stay up to date on the latest community news, daily information such as menus and activities, as well as critical communications during emergency scenarios.
K4Community Plus (Mobile App): Available for iOS and Android devices, K4Community Plus is a robust resident application, including features for communication (e.g., video calling for both residents and families), engagement (e.g., event sign-ups), information (e.g., community news and a Community Social Feed tool), and more.
K4Community Team Hub: The comprehensive community management staff tool that supports the K4Community solutions through content creation and publishing, resident and family communication, and a variety of productivity tools.
“This is a powerhouse partnership. Joining our K4Community solutions with Allbridge’s network expertise ensures the highest quality digital experiences for the senior living communities we serve. We are now able to reach even more communities with these technologies with the added value of their established success in the hospitality and senior living markets. We’re excited to introduce Allbridge as our first official channel and infrastructure partner, and honored to work with such a talented team of experienced digital innovators,” said K4Connect Vice President of Business Development, Ian Sanders.
About Allbridge:
Allbridge delivers one connected experience with all data, video, and voice technologies for hospitality, senior living, and healthcare organizations. Currently serving more than one million rooms nationally, Allbridge positions properties for the future by integrating technologies to exceed guest and resident expectations. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin. For more information please visit https://allbridge.com.
About K4Connect:
K4Connect is a mission-driven technology company that integrates the best in technology to serve and empower older adults and individuals living with disabilities, together with the people, communities and organizations that also serve them. We believe the future of senior living is in enabling Smart Senior Living Communities through tech-based solutions that truly impact the lives of older adults, wherever they live. Our premier solution, K4Community, provides smart products and features across Home, Wellness, and Engagement for residents, and Productivity, Building, and Insight for staff and operators.
Based in Raleigh, N.C., K4Connect is currently serving tens of thousands of senior living residents and staff at over 800 continuing care, independent living, assisted living and memory care communities across the nation. For more information, please visit http://www.K4Connect.com.
Raleigh, NC; July 21, 2020 – A new, interactive, in-room entertainment solution is now available from Allbridge, the leading provider of data, video, and voice solutions for hospitality, senior living, and healthcare properties nationwide. The DIRECTV Advanced Entertainment Platform (AEP) brings free-to-guest, on-demand, and app-based content from popular networks such as SHOWTIME with a customizable, user-friendly interface and antimicrobial remote.
This new offering enhances Allbridge’s array of over-the-top (OTT) video offerings, delivering a new, cost-effective option for those looking to provide an enhanced DIRECTV user experience for their guests and residents. Through an in-room set top box, this next generation solution adds cloud services to HD COM3000 Systems, combining DIRECTV linear satellite and streaming OTT content into a single platform. With cloud-based monitoring and a reliable, energy-efficient design, this all-encompassing solution transforms the entertainment experience.
When turning on the television, the viewer is greeted by a user-interface customized for the property with brand elements such as their logo, colors, and background image. The easy search-and-highlight menu and simplified guide design enable users to easily navigate to one of the many content selections. AEP delivers traditional DIRECTV channels with hit shows, breaking news, sports, and local channels, delivered via satellite with no broadband consumption, and 4K, HDR, and HD satellite channels are supported. The AEP provides Pro:Idiom decryption capabilities to upgrade any commercial TV for cost-effective programming delivery. Properties can also add their own custom channels to share information with guests and residents with local and over-the-air content insertion features.
In addition to linear content, AEP includes easy to use on-demand streaming content. The platform comes with the DIRECTV On Demand app, which provides access to thousands of hours of popular programming content from the most popular TV networks on demand. Viewers can also choose to use the SHOWTIME App to stream an extensive collection of premium entertainment titles like Billions and Shameless, plus movies, sports, and documentaries. Guests and residents can also use the Hallmark Channel Everywhere App for a wide range of family-friendly content. Music Choice on Demand rounds out the lineup. Users do not have to enter any personal information to access this content, but rather simply click on the tiles in the UI. They are available at no cost to the user.
The platform stays current with cloud-based content delivery and system updates to meet changing market needs.
Allbridge offers a comprehensive portfolio of products in support of the company’s focus to bring an integrated and connected experience to customers and their end-users. Allbridge was established when Bulk TV & Internet, DCI Design Communications, and EthoStream merged, combining expertise in data, video, and voice solutions. The company has brought together the most knowledgeable implementation staff in the industry, and an expansive, nationwide support network.
RALEIGH, N.C., Feb. 20, 2020 /PRNewswire/ — Allbridge, the leading integrator of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, is working with Cardinal Ventures to provide high definition (HD) television services to upscale senior living communities across the Southern United States. Presently, Allbridge services thirteen of The Blake Management Group (BMG) properties, with plans to add several more this year.
Cardinal Ventures is a commercial real estate company focused on creating distinctive places that enhance both quality of life and the community. They are the developers and an affiliate operating company of BMG, a privately held senior living operator of the Blake senior living communities. Cardinal Ventures selected Allbridge to be the principle provider of entertainment solutions for select Blake communities, which includes hundreds of DIRECTV HD channels for residents to enjoy.
“At Cardinal Ventures, we strive to partner with organizations that provide innovative solutions to improve the service that we provide to our residents, and Allbridge is doing just that,” said Harrison Young, Principal at Cardinal Ventures. “We are excited about this partnership and the services that Allbridge is bringing to our senior living communities.”
Formed in 2007 and based out of Jackson, Mississippi, Cardinal Ventures has developed upscale senior living communities in Alabama, Florida, Louisiana, Mississippi, and South Carolina. BMG simultaneously staffs and operates with the best-trained teams in the country with the goal of providing outstanding senior living services that are meaningful, compassionate, and innovative. They aim to maintain as much independence as possible for their residents while offering assisted living services and professional memory care.
“The Blake properties are an impressive collection of upscale communities that boast setting a new tradition of care,” said Steve Morrissey, VP of Sales for Healthcare at Allbridge. “The entertainment solution we provided delivers a modern, robust HD selection to enhance resident satisfaction, and it is scalable to evolve with future expectations.”
Allbridge’s simplified television solutions designed specifically for senior living communities are more user-friendly for residents, requiring less involvement from maintenance staff. Using centralized, scalable COM3000 headend equipment, Allbridge is able to deliver hundreds of DIRECTV HD channels to residents without the clutter of a set-top box in each room. They also offer the option for a customized community channel, which allows the property to keep residents up-to-date on any community happenings. Allbridge managed video services include 24x7x365 technical support for the property and residents.
To learn more about Allbridge and all products and services available, visit allbridge.com.
About Allbridge Allbridge delivers one connected experience with all data, video, and voice technologies for Hospitality, Healthcare, and Higher Education organizations. Formerly Bulk TV & Internet, DCI Design Communications, and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information, please visit allbridge.com.
About Cardinal Ventures Cardinal Ventures is a commercial real estate company focused on creating distinctive places that enhance both quality of life and the community. Cardinal Ventures has developed over one million square feet of senior living projects. Additionally, an affiliate of Cardinal Ventures, Inc., Blake Management Group, manages senior living assets throughout the Southeast. For more information, please visit https://cardinalventures.net/.
About The Blake The Blake is a collection of communities in Alabama, Florida, Louisiana, Mississippi, South Carolina, Tennessee, Texas and Virginia that provides top-quality assisted living and memory care services for older adults. The communities are managed by Blake Management Group, a leader in senior living that sets high standards and provides long-term stability for each location. For more information, please visit https://www.blakeliving.com/bmg/home/.
RALEIGH, N.C., Nov. 21, 2019 – Allbridge, the leading integrator of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, has been named as one of the fastest-growing, privately-held companies in the Raleigh-Durham area by the Triangle Business Journal (TBJ).
Allbridge placed #33 among the list and was recognized on Wednesday, November 20th at the Annual Fast 50 Awards Dinner at the Raleigh Convention Center. The winners were selected and ranked based on the results of a formula that includes revenue growth and profitability in the preceding three years (2016-2018). The numbers were verified and analyzed by BDO, a Fast 50 partner.
“Congratulations to each winner on this list that has been recognized as a standout company in the Triangle,” said Tim Conley, COO of Allbridge. “These companies are instrumental to the continuing growth and development of the Raleigh-Durham area, and we are honored to place among them.”
Allbridge offers a diverse product portfolio, supporting their mission to bring an integrated and connected experience to hotels, senior living communities, healthcare properties, student living customers, and their end-users. The company was established in 2018 when Bulk TV & Internet, DCI Design Communications, and EthoStream merged, combining expertise in managed high-speed Internet access and Wi-Fi network solutions, free-to-guest television programming, digital satellite TV systems, IPTV platforms, and over-the-top (OTT) content delivery solutions, and hosted voice and premise-based voice systems.
Allbridge simplifies in-room technology implementations, reduces capital expenditures for properties, and allows onsite staff to focus on other priorities, providing better experiences for their guests and residents. The combined company has brought together the most knowledgeable implementation staff in the industry, as well as an expansive, nationwide support network that provides services to more than one million rooms in thousands of properties across the country.
Bulk TV & Internet, the Raleigh-based legacy company, has appeared on the TBJ Fast 50 list for the past ten consecutive years. To learn more about Allbridge and all products and services available, visit allbridge.com.
About Allbridge Allbridge delivers one connected experience with all data, video, and voice technologies for Hospitality, Healthcare, and Higher Education organizations. Formerly Bulk TV & Internet, DCI Design Communications, and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information, please visit allbridge.com.
About Triangle Business Journal Triangle Business Journal, a weekly business newspaper, is the leading provider of local business news for the Raleigh-Durham–Chapel Hill area of North Carolina. Triangle Business Journal also publishes special publications such as SPACE, t.b.j. the magazine and Book of Lists. In addition to producing an award-winning news product, TBJ hosts recognized, sold-out events such as Fast 50, Women in Business, 40 under 40, the GREEN Awards and others. At https://www.bizjournals.com/triangle/, you will find daily breaking business news, nomination forms for awards, business event listings and resources for those driven to lead in the Triangle region.
RALEIGH, N.C., October 2, 2019 – Allbridge, the leading integrator of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, announces their inclusion among the list of 2019 N.C. Mid-Market Fast 40 companies. Allbridge ranked #16 on the list that recognizes the top mid-size companies across the state based on revenue and employment growth.
Business North Carolina and Cherry Bekaert LLP, in conjunction with Regions Bank, and Ward and Smith, P.A. host the 9th annual award program. In order to be eligible for the list, companies must have met the following criteria:
Be headquartered in the state of North Carolina
Be a commercial enterprise, not a nonprofit
Be either privately owned or publicly traded
Have net annual revenue in the range of $10 million to $500 million
Demonstrate sustained revenue and employment growth over the past 3 years
“Congratulations to the companies that comprise the Mid-Market Fast 40,” said Tim Conley, COO of Allbridge. “The organizations that make up the list are an integral part of our growing economy in North Carolina, and we are honored to place among the prestigious list.”
As an integrator of converged networks for Hospitality, Healthcare, and Higher Education properties, Allbridge provides high-speed Internet access and Wi-Fi solutions, in-room entertainment video services, hosted and on-premise voice systems, and staff safety alert devices. Each of the products within the Allbridge portfolio supports the company’s mission to bring an integrated and connected experience to their customers.
Allbridge has developed the most knowledgeable staff in the industry with an expansive, nationwide support network. The company has established strategic partnerships with most hotel brands and industry management groups, and attributes its success to adapting to the progression of technologies and market demands. Allbridge’s customer portfolio amasses more than 1,000,000 guest/resident rooms nationally.
Allbridge was honored at the North Carolina Mid-Market Fast 40 awards ceremony held at the Pinehurst Resort on September 26, 2019. Each honoree will be featured in the November issue of the Business North Carolina magazine.
For more information on Business North Carolina, please visit www.businessnc.com. For more information on Allbridge, visit allbridge.com.
About Allbridge Allbridge delivers one connected experience with all data, video, and voice technologies for Hospitality, Healthcare, and Higher Education organizations. Formerly Bulk TV & Internet, DCI Design Communications, and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information please visit allbridge.com.
It’s no secret streaming has dramatically changed how people, especially younger generations, consume entertainment. In 2018, a larger percentage of households subscribed to a streaming service (69 percent) than to traditional TV (65 percent) for the first time, according to research from Deloitte Insights. As consumers shift to these services, they increasingly expect to be able to use them as they travel.
Right now, there are two main ways for hotel guests to watch streaming content on their in-room televisions: through apps on the TV or by casting from a personal device. Shane Pierce, VP of business development at Allbridge, leans toward casting being the easier of the two options.
“If you’re in a guestroom and you walk in and you want to watch Netflix, would you rather open up Netflix on your phone and hit the cast button or would you rather use the remote control and type in your username and password and spend the time typing in without a keyboard and then after that making sure that your credentials, which is your user name and password, are wiped out after you leave?” Pierce asked.
Pierce said Allbridge is seeing an equal demand for streaming apps and casting. Early adopters of Netflix drove the initial demand for the apps at first, he said, but as people have begun using Chromecast and Apple TV at home, casting has become increasingly prevalent.
When asked what features they would prefer on their guestroom televisions, 54 percent expressed interest in casting content from a personal device to the television. When asked to choose between casting content from their own device versus directly inputting login details into apps on the television, 82 percent of respondents opted for casting.
Interestingly, despite only 29 percent of hoteliers saying they believe guests are still interested in using video-on-demand, 39 percent of guest respondents said they were still interested in VOD. This number only drops to 36 percent asked to choose between watching VOD movies versus casting content from their device (only 11 percent of hoteliers believed guests would choose VOD).
One of casting’s key benefits, according to Pierce, is security. Since guests access all their content on their personal device, they never need to log in to an app on the television. In doing so, they take the burden of wiping that information off of the hotel.
As technology evolves, in-room entertainment and guest expectations are sure to evolve as well. How they will change remains to be seen though, said Pierce. Specifically, he pointed to the television companies currently releasing products with casting already built in. “If that works successfully, then that will basically eliminate the need for any hardware behind the television and I think casting will become even more prevalent.”
For more than a decade, the catchphrase in long-term care furnishings was “home-like.”
Selling the appearance of a residential setting by mirroring home and hospitality trends was paramount.
While you’ll still find plenty of nods to current décor trends — hello, neutral grays and barn wood embellishment — there’s a new theme in both furniture and design.
Technology is driving product development, with skilled nursing facilities selecting innovative pieces that meet their residents’ needs, keep their employees safe and keep pace with the ever-evolving digital capabilities of consumer and home electronics.
“Ten years ago, most nursing home residents were on the verge of accepting technology,” says Brian Roth, vice president of marketing and sales for bed and chair maker Med-Mizer. “Now, every future generation is used to this playing a key part of their life, and we feel nursing homes and manufacturers will have to find out ways to incorporate this technology moving forward.”
Sometimes, the technology is visible. Think signage; flat-screen TVs; and in-room, wall-mounted tablets or voice-activated lighting controls.
But just as often, the technological advances are embedded within products, whether that means improvements in mechanical operations; man-made, performance materials; or new, digital components such as built-in charging ports.
“A lot of the furniture now is powered [equipped with electrical ports], which we never saw before,” says Kristy Yang, senior interior designer with Direct Supply Aptura. “That makes it more accessible to residents who want to bring their iPad into a common space, and it’s appealing and drawing visitors and families to common spaces, too.”
The kinds of innovation now tucked into everyday pieces clearly influence both function and appearance.
One major trend over the last decade has been the rise of wood replacements made using new manufacturing processes, such as thermoformed flooring surfaces that don’t require edge treatments. Gone are bulky thresholds. Better acoustics are an added bonus from the improvements.
“Alternate products to wood have taken a strong hold in our market,” says Jacki Zumsteg, director of interior design for Invacare. “Aluminum frame chairs and 3D laminate are all providing options to the wood product.”
Many of the changes have been driven by manufacturers, who are responding to providers’ requests for durable, lightweight materials that last and include some added advantage for their residents.
As an example, Yang’s fellow senior interior designer Amy Warden points to the new range of fabrics that give communities seemingly unending options for comfortable and beautiful seating.
“The feel of the fabric is so much nicer than it was 10 years ago,” she says. “Now, fabric barriers feel like treatments you would have at home.”
The trick is in nanotechnology coatings — many now use environmentally friendly solutions in response to clean air standards — that are backed up by durable interior materials.
Today’s designs often accommodate a wide range of medical or social needs with looks that belie their healthcare roots.
Those barn doors so popular in design magazines and on HGTV? Turns out they brought a warm aesthetic and new function to a skilled nursing home client Yang recently worked with in Illinois.
Used for an in-room bathroom, the barn door slides behind furnishings when opened and requires no door frame. That means a wider, more accessible entrance for residents, especially those who use a wheelchair.
Changing needs
Major drivers for innovation include ergonomics that limit staff injuries, resident mobility and liability concerns.
“When we can innovate and design solutions to improve outcomes and help nursing homes provide more effective and efficient care, it’s a win-win for everyone,” Roth says.
Med-Mizer looks to trends in hospitals and hospitality for inspiration, he adds. But the company also considers how payment models change and how the metrics used in nursing homes can drive needs. Merger and acquisition activity, especially as it relates to single companies providing a continuum of care, also motivates furniture makers to think differently.
The obesity epidemic and changing acuity levels also have been major factors over the last decade. At Med-Mizer, they led to the development of a new tilt-in-space chair.
“During our design phase, we spoke to countless clinicians who all complained about the current ergonomics — hand grip placement, caster/steering challenges, residents sliding down and to the side in the chairs,” Roth says.
Designers added new hand grips, dual-steering casters and a patent-pending Vback to keep residents and staff more comfortable when using the chair.
Likewise, Comfort Tek created its Chair CADDIE after considering how a caregiver moves a seated person up to or away from a table — and how much damage regular chairs can do to expensive flooring.
The sled-like device was made to “specifically reduce the effort required on behalf of a caregiver when moving a mobility challenged person up to the table,” says president Randy Schellenberg.
He says the device can help stabilize chairs that have been damaged by tugging and twisting, extending life. The CADDIE adds only about ¾ of an inch to chair height, and the casters lock. Those features were incorporated with safety in mind.
The idea that skilled nursing home residents are entering older and sicker will drive the development of more specialized equipment, Roth predicts. His company recently launched the AllCare floor-level bed as a tool for facilities, limiting the use of side rails.
“Floor-level beds, wider width, larger weight capacity, advanced positioning, and more advanced features … are having demand increase as nursing homes have to face the challenges of dealing with rising levels of acuity,” he says.
Digital presence
Among the features Roth sees gaining popularity are high-tech ones, like embedded scales and fall notification systems.
That’s just the beginning of how technology is influencing design and function in today’s facilities.
“We see the entire healthcare market ready to explode when it comes to Wi-Fi and the possibilities for residents,” says Josh Lambert, vice president of sales for Allbridge, provider of data, video and voice technology. “Tablets and smartphones will continue to advance and we believe that the resident’s adoption of these pieces of technology and their features will rapidly grow and become the norm.”
The evolution means designers have been able to get rid of some clutter while incorporating new functional elements.
Lambert says he has seen great advances in TV hardware in healthcare settings over the last two years, a trend, like most, that follows hospitality adoptions. Clunky speakers and cable boxes are gone, as are multiple remotes. Wireless access points now allow entertainment and resident engagement services to stream on in-room TVs with simplicity.
“In my opinion, internet connectivity is the key to future technological success in the LTC space,” Lambert adds. “Simple things that we all do now, such as FaceTime or Skype, watching YouTube videos or streaming Netflix will be a basic starting point for the demands of the residents and their families.”
Features like voice command — now available to power in-room lighting and bathroom mirrors — will continue to influence design as more seniors become familiar with the capabilities.
Many senior living communities are already experimenting with such technologies, and these are expected to begin trickling in to nursing homes sooner rather than later.
In New York City, an upscale community being designed by Maplewood Senior Living will offer an even more comprehensive solution for its residents — including those in memory care. Many communities have been using technology that incorporates Amazon’s Alexa. Front Porch Center for Innovation and Wellbeing, for example, in 2017 launched a six-month Amazon Alexa Pilot Study at Carlsbad By The Sea, a continuing care retirement community in San Diego. Civitas Senior Living also has used Alexa in each of its independent living apartments in suburban Houston.
Eskaton Chief Strategy Officer Sheri Peifer says creating adaptive living environments will “empower the independence and well-being of all residents, regardless of age and ability.
RALEIGH, N.C., June 18, 2019 – Allbridge, the leading provider of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties, announces the addition of TraknProtect employee safety devices (ESDs) to the Allbridge product portfolio. Allbridge manages the new ESDs using the Ruckus Networks (now part of CommScope) IoT Suite. The combination of TraknProtect and the Ruckus IoT Suite provides a reliable, proven solution to meet hotels’ staff alert needs, without requiring a new network infrastructure.
The need for improved employee safety measures within the Hospitality industry has risen in recent years prompting many markets to implement regulation to protect staff. The American Hotel & Lodging Association, in partnership with five of the largest hotel brands, announced the 5-Star Promise in 2018, a pledge to provide hotel employees across the US with ESDs by 2020. Through ordinances or collective bargaining agreements, many hotels in cities such as Seattle, New York, Washington D.C., and Chicago have already distributed the devices.
The complete TraknProtect solution includes a portable safety button that provides real-time alerts via SMS, push notifications, desktop alerts, or email for housekeepers, maintenance personnel, and room attendants providing services in the guest room. An associated cloud-based application tracks false alarms and on-property safety calls, providing hotel management with tools to further enhance security.
“Staff safety devices have already been mandated for hotels in New York, Seattle and Chicago, and we believe that many metropolitan areas will follow,” said Matt Koch, Chief Product Officer for Allbridge. “This comprehensive staff safety solution gives hotel employees the protection and peace of mind they need, while giving hotel owners a uniquely cost-effective way of implementing it.”
The staff alert devices communicate to the associated cloud service via IoT-enabled Ruckus H510 access points deployed throughout a property. The Ruckus IoT Suite manages TraknProtect device onboarding, security and protocol translation, while acting as a gateway to the TraknProtect cloud application and dashboard.
“For hotel properties that make use of Ruckus access network infrastructure, the Ruckus IoT Suite simplifies, secures and reduces costs for staff safety and other IoT solution implementations,” said Mark Grodzinsky, GM of IoT, Ruckus Networks. “By consolidating multiple physical-layer IoT networks into a single network, Ruckus eliminates network overlays. By rigorously integrating IoT solutions such as TraknProtect into the Ruckus IoT Suite, we enable Allbridge to deliver a fully integrated, proven staff safety solution. We’re excited about the opportunity to address the compelling need for staff safety together with our partners Allbridge and TraknProtect.”
Allbridge’s decision to partner with TraknProtect is directly related to the industry demand to bring a safety alert platform onto the property network. TraknProtect’s integration with the Ruckus IoT Suite makes their solution even more compelling. Every complementary product within the Allbridge product set supports the company’s mission to deliver an integrated and connected experience, simplifying technologies for customers and their guests.
“Providing safer environments for Hospitality workers and their guests is always a key part of our mission, and this integration will help hotels not only meet their mandated safety requirements, but will also drive additional value for our customers by helping them leverage the Ruckus infrastructure. We’re excited to partner with both Ruckus and Allbridge in helping customers benefit from these opportunities,” commented TraknProtect CEO, Parminder Batra.
Allbridge was established when Bulk TV & Internet, DCI Design Communications, and EthoStream merged combining expertise in data, video, and voice solutions. The company has brought together the most knowledgeable implementation staff in the industry, and an expansive, nationwide support network.
Allbridge will be exhibiting the TraknProtect staff safety solution in addition to several other new products in booth #1326 at HITEC 2019 in Minneapolis. To learn more about all of the product offerings, visit allbridge.com.
About Allbridge Allbridge delivers one connected experience with all data, video, and voice technologies for Hospitality, Healthcare, and Higher Education organizations. Formerly Bulk TV & Internet, DCI Design Communications, and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information please visit allbridge.com.
About TraknProtect TraknProtect is a real-time location technology provider enabling hotels to harness the power of location data and integrate it into their safety & operations systems. TraknProtect provides enhanced safety devices (ESDs) for hotel employees through activation of a safety button integrated solution alerting security personal to the location of employees in need of assistance. The platform provides additional access to real-time locations and data about hotel inventory, room service trays, and vendor activity on property. The TraknProtect software platform is also enabling hotels to enhance guest satisfaction, increase employee efficiency, and improve employee safety by using TraknProtect data analytics to save significant capital costs and make smarter inventory purchasing decisions and improved management of outside vendors.
RALEIGH, N.C., June 13, 2019 — Allbridge, the leading provider of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, introduces Skyway, a powerful data management tool available exclusively for Allbridge systems. The portal delivers groundbreaking insight and a rich feature set offering property owners and operators the ability to manage their environment the way they want — whether a single location, an ownership group, or an entire brand.
Developed by the Allbridge team specifically to meet the needs of hospitality users, Skyway offers robust network reporting within an easy-to-use command center. Users have access to advanced network configuration, customization, and reporting capabilities enabling them to better manage guest requests, conference needs, and other changes in real time. Additionally, customers can administer user profiles, view dashboards, or modify splash pages on their own and as often as needed.
“The Allbridge team has a vision of how network technologies should be delivered and utilized by property staff and guests,” said Matt Koch, Chief Product Officer for Allbridge. “As guest-facing technologies continue to converge on IP networks, the tools that properties use to manage those technologies need to converge too. Skyway gives us a platform to support this today and into the future.”
The Skyway portal captures and displays information such as how guests are using the data network with an in-depth and expansive dashboard. With powerful user metrics available, administrators gain comprehensive insight into bandwidth utilization, network performance, and equipment status across multiple locations.
Skyway is one of the complementary offerings within the Allbridge product portfolio supporting their mission to bring an integrated and connected experience to customers and their end-users. Allbridge was established when Bulk TV & Internet, DCI Design Communications, and EthoStream merged combining expertise in data, video, and voice solutions. The company has brought together the most knowledgeable implementation staff in the industry, and an expansive, nationwide support network.
Allbridge will be exhibiting Skyway in addition to several other new products in booth #1326 at HITEC 2019 in Minneapolis. To learn more about Allbridge and all products and services available, visit allbridge.com.
About Allbridge Allbridge delivers one connected experience with all data, video, and voice technologies for Hospitality, Healthcare, and Higher Education organizations. Formerly Bulk TV & Internet, DCI Design Communications, and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information please visit allbridge.com.
RALEIGH, N.C., June 4, 2019 – Allbridge, the leading provider of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, announces their inclusion among the list of Best Employers in North Carolina by Business North Carolina magazine.
This survey and awards program was designed to identify, recognize, and honor the best employers in North Carolina, benefiting the economy, workforce, and businesses. The list is made up of 56 companies. Allbridge ranked #18 within the Large Company category, which includes companies headquartered in North Carolina with 250+ U.S. employees.
To be considered for participation, companies had to fulfill the following eligibility requirements:
Be a for-profit, not-for-profit business or government entity;
Be a publicly or privately held business;
Have a facility in the state of North Carolina;
Have a minimum of 15 employees working in the state of North Carolina;
Must be in business a minimum of one year.
Companies from North Carolina entered the two-part survey process to determine the 2019 Best Employers in North Carolina. The first part consisted of evaluating each nominated company’s workplace policies, practices, philosophy, systems, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration and survey process, analyzed the data, and determined the final rankings.
“It’s one of our top priorities every year and we’re thrilled to be recognized again by our employees as an excellent place to work” said Tim Conley, COO of Allbridge. “We believe in creating a work environment that promotes new ideas and support among all coworkers, and we appreciate the team’s continued dedication to the company’s vision and core values.”
The actual rankings will be published in the June issue of Business North Carolina. Allbridge was honored and awarded in May at their annual Awards Gala on Thursday, May 16 at the Durham Convention Center. The Awards Gala was filled with music, food, and fun as each company was recognized for their excellence in a workplace environment.
Bulk TV, DCI Design Communications (DCI), and EthoStream merged to form Allbridge in June 2018. Combining expansive expertise in technology solutions, Allbridge provides data, video, and voice solutions to more than one million rooms nationally. The Allbridge brand will be synonymous with the legacy companies’ reputations for dependability, professionalism, and exceptional customer support.
To learn more about Allbridge, visit allbridge.com. For more information on the Best Employers in North Carolinaprogram, visit www.BestEmployersNC.com.
About Allbridge Allbridge delivers one connected experience with all data, video, and voice technologies for Hospitality, Healthcare, and Higher Education organizations. Formerly Bulk TV & Internet, DCI Design Communications, and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information please visit allbridge.com.
Allbridge introduces a new in-room entertainment internet protocol TV platform for hotels, Allbridge Entertainment. This product will bring a cloud-based, interactive TV experience to guests to enhance their stay with features for increased user engagement.
Allbridge Entertainment, powered by the company’s partnership with MCOMS, provides over-the-top content, streaming and personalized property information with branding opportunities. The new product will be the first of many complementary, in-room enhancements that Allbridge plans to launch in 2019.
“Allbridge Entertainment enables hotels to showcase amenities and onsite services while providing endless entertainment options for guests,” Allbridge Chief Product Officer Matt Koch said in a statement. “This new video platform expands our offerings and brings us closer to the vision of a connected guest experience.”
With Allbridge Entertainment, guests will experience streaming technology and content selections as they would in their own home. Additionally, the product will include an interactive program guide, smart TV capabilities, casting through Chromecast-enabled applications and video on demand.
Guests will have full access to property information via an interactive guide that is fully customizable, and the property will have the ability to promote onsite services, news and e-Concierge services for guest requests and reservations.
Bulk TV, DCI Design Communications and EthoStream merged to form Allbridge in June 2018. Allbridge provides data, video and voice solutions to more than 1 million rooms nationally.
RALEIGH, N.C., Nov. 28, 2018 – Bulk TV & Internet, DCI Design Communications and EthoStream, leading providers of data, video and voice solutions for hospitality, healthcare and higher education properties, today introduced, Allbridge, the new name and corporate identity of the recently merged entities, with a go-forward vision to deliver one connected experience to properties and their customers.
Earlier this year, the companies were acquired by Marlin Equity Partners, a global investment firm with over $6.7 billionof capital under management, with the goal of uniting forces to become one of the largest providers of enterprise data, video and voice solutions. As technologies evolve and customer expectations increase, properties are looking for a trusted partner like Allbridge for the provisioning of data, video and voice communication services within a single network to strengthen the relationship between properties and customers.
The Allbridge identity was developed following extensive research with customers and experts within each market. Based on the findings, the name, logo and messaging are designed to embody one network partner that delivers multiple solutions for ease of supply, design and management – a quality consistently used to characterize the company across all sectors. By simplifying in-room technology implementations, properties can reduce capital expenditures and allow for onsite staff to focus on other IT priorities and ways to provide better experiences for their guests and residents.
“Allbridge represents our commitment to providing the services that best accommodate our clients’ needs,” said Dave O’Connell, CEO of Allbridge. “We recognize how competitive the landscape is across the markets we serve and the importance of meeting the ever-changing technology demands of end users, so we’re focused on offering comprehensive, reliable solutions.”
The legacy organizations have preferred partner status with most major hotel flags in North America and a sizeable footprint in the hospital and senior living sectors. With a collective portfolio of more than one million rooms in thousands of properties nationally, the Allbridge brand will be synonymous with the companies’ reputations for dependability, professionalism and exceptional customer support.
To learn more about the new corporate identity, please visit allbridge.com.
About Allbridge
Allbridge delivers one connected experience with all data, video and voice technologies for hospitality, healthcare and higher education organizations. Formerly Bulk TV & Internet, DCI Design Communications and EthoStream, Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers. The company is headquartered in Raleigh, North Carolina with additional offices in Milwaukee, Wisconsin and Garden City, New York. For more information please visit allbridge.com.
About Marlin Equity Partners Marlin Equity Partners is a global investment firm with over $6.7 billion of capital under management. The firm is focused on providing corporate parents, shareholders and other stakeholders with tailored solutions that meet their business and liquidity needs. Marlin invests in businesses across multiple industries where its capital base, industry relationships and extensive network of operational resources significantly strengthen a company’s outlook and enhance value. Since its inception, Marlin, through its group of funds and related companies, has successfully completed over 130 acquisitions. The firm is headquartered in Los Angeles, California with an additional office in London. For more information, please visit www.marlinequity.com.
