Allbridge Telecom Support

We offer a comprehensive suite of telecom support services tailored to meet any property’s needs. For those seeking basic support, we provide 8×5 coverage. Hotels requiring more extensive support can opt for our Elite level, which includes 24×7 support, a higher SLA, onsite assistance for SEV 1 issues, and advanced firmware upgrades. Below is our complete list of offerings. Additionally, our managed services program offers management and advanced monitoring of your administrative network, PCs, servers, security cameras, audio/visual systems, and other devices to enhance your IT team’s efficiency.

Limited Time Discounted Rates (Per Room, Per Month)

Allbridge Voice SLA & Offerings 2025

Allbridge Voice SLA & Offerings 2025

New Name Elite Premium Essential T&M
Firewall Firmware Update FrequencyMonthlyQuarterlyAnnuallyCritical Patches Only¹
Switch Firmware Update FrequencyQuarterlyBi-AnnuallyAnnuallyCritical Patches Only¹
PBX Firmware Update FrequencyQuarterlyBi-AnnuallyAnnuallyCritical Patches Only¹
Analog Gateway Firmware Update FrequencyQuarterlyBi-AnnuallyAnnuallyCritical Patches Only¹
Security Related Patches PriorityHighMediumLowCritical Patches Only¹
Online Invoice ViewingX
Online Bill PaymentX
Automated Bill PaymentX
24 / 7 / 365 SupportXSEV1 OnlySEV1 OnlyBillable
Enhanced SLAX
24 / 5 SupportXXX
Telephone / Online Messenger / EmailXXXX
Comprehensive Case & Call TrackingXXX
Call Recording & ReviewXXX
Support Statistics ReviewXX
Warranty - All system Parts onlyXXNot AvailableNot Available
Onsite System Troubleshooting Business HoursSEV 1 OnlyBillableBillableBillable Minimum 2 Hours
Onsite System Troubleshooting After HoursSEV 1 Only, All Other Work Billable Minimum 4 HoursBillable Minimum 4 Hours
Remote MACBillable
ProjectsBillable
Cabling workBillable
Guest room phonesBillable
UPSBillable
ServerBillable

¹ Billable