Allbridge Network Support

Allbridge Service Center

We provide a comprehensive suite of HSIA support to suit any type of property’s needs. If you are looking for a provider that can offer basic level support, we have an option that provides 24x7x365 guest support and basic monitoring. For hotels that desire custom branded support, a higher SLA, and advanced features our Elite level will handle guest and staff demands to deliver ultra reliable service with a personal touch. Ask about our managed services program that can also provide management and advanced monitoring of your administrative network, PCs, servers, security cameras, audio/visual systems, and other devices that will help improve your IT team’s efficiency.

Limited Time Discounted Rates (Per Room, Per Month)

Elite

Premium

Essential

Basic

Standard Price*

$3.25

$2.75

$2.30

$1.90

Skyway Features

Customizable Dashboard with Drag and Drop Widgets

Web-based Password Management

Splash Page Builder

Aggregated Multi-Property Management

Web-Based Site Management (Skyway)

Web-Based Site Status (Skyway)

Direct Access to Franchise Reports

Bandwidth Reporting

Revenue Management & Reporting

Customizable Guest Billing Options

Bandwidth Tiering & Upsell

Online Access Code Scheduling and Zoning

Customized Reporting

Preferred Feature Addon Pricing

Skyway Monitoring

Device Monitoring & Management Dashboard

Automated Device Failure Notifications

Proactive Device Failure Notification

Historical Device Status Data

Network Device Backups

Automated Network Mapping

Live Updated Network Asbuilt

Detailed Site Inventory

Network Device Details

Device List by Subnet (On Demand)

Firmware Updates

Firewall Firmware Update Frequency

Monthly

Quarterly

Annually

Critical Patches Only**

Gateway Firmware Update Frequency

Quarterly

Bi-Annualy

Annually

Critical Patches Only**

Router Firmware Update Frequency

Quarterly

Bi-Annualy

Annually

Critical Patches Only**

Switch Firmware Update Frequency

Quarterly

Bi-Annualy

Annually

Critical Patches Only**

AP Firmware Update Frequency

Quarterly

Bi-Annualy

Annually

Critical Patches Only**

Other Network Firmware Update Frequency

Quarterly

Bi-Annualy

Annually

Critical Patches Only**

Security Related Patches Priority

High

Medium

Low

Critical Patches Only**

Skyway Bill Payment

Online Invoice Viewing

Online Bill Payment

Automated Bill Payment

Support SLA Features

24 / 7 / 365 Support

Telephone / Online Messenger / Email

Support Statistics Review

Comprehensive Case & Call Tracking

ISP Monitoring & Fix Coordination

Call Recording & Review

Independent Staff Support Number

Enhanced Network SLA

Skyway Conference Tool Standard Pricing*

Online Conference Scheduling and Network Builder

Not Available

Conference Group Reporting

Not Available

Conference Group Limit Notifications to Client

Not Available

Dedicated Conference Support Number

$0.50

NA

NA

Not Available

Addon Features

Personal Area Network Per Room

$0.75

$1.00

$1.00

Not Available

Back of House Network Support Per Room

$0.50

$0.75

$0.75

Not Available

Complete Managed Services

Ask us for
a quote!

Ask us for
a quote!

Ask us for
a quote!

Ask us for
a quote!

*Allbridge MSRP, actual price provided will be stated on the contract.
**Best Effort.