SUPPORT WHENEVER YOU NEED IT.
Dedicated to Superior Results
The Allbridge support team is available to help you remotely or onsite with any technical situations. The Network Operations Center (NOC) is available 24 hours a day, 365 days a year giving you peace of mind and reassurance that help is a phone call away. With decades of experience, Allbridge’s expertise serving the hospitality industry in second-to-none.
Network Operations Center (NOC) Highlights
- Full Service, Limited Service or Customized Maintenance Plans
- 24x7x365 Live Support (including all holidays)
- 24x7x365 Emergency Dispatch Service
- Remote Monitoring
- NEC & MITEL PBX Maintenance Programs
- Guaranteed Response Times and Parts Replacement Depending on Maintenance Plan
- Remote Moves, Add, Changes or Deletes
- Preventative Customized Maintenance Plans
- 24×7 Hotel Guest Internet Support & Meeting Room Support
- Time & Materials (T&M) Maintenance Available
Path to Resolution
Allbridge offers a defined support path for each solution so that you reach an experienced and knowledgeable support technician as quickly as possible.
- Marriott GPNS Network – Managed Wi-Fi Services
- Premise Voice – Mitel & NEC PBX Systems
- Hosted Voice – Cloud Hosted Voice Platform
Marriott GPNS Network
Allbridge is a trusted GPNS certified partner of guest Internet access solutions for Marriott. After participating in a strict qualification process, Allbridge received the highest level of GPNS certification, Fully Converged Back Office Management. With a vast portfolio of hundreds of Marriott customers in all parts of the country, Allbridge has extensive knowledge and expertise in Marriott GPNS design, implementation, and support.
HSIA Support & Escalations
If you have an emergency and/or something that needs immediate attention, please call our support team(s), do not email.
Guest Support 24×7 Hot Line: 877-282-2519
Hotel Staff Support 24×7 Hot Line: 866-892-8240
IT Staff Support 24×7 Hot Line: 516-394-4545 Dedicated Tier 3
Conference Support Hot Line: 800-650-1297 Immediate During Conference
Service Requests: firstname.lastname@example.org
*Emails are addressed in the order they are received, and usually within 24 hours
Escalation List of Personnel:
For NEC: Allbridge’s Status as an NEC Certified Double Diamond Associate
Allbridge is a Certified Diamond Associate of the NEC Corporation of America’s (NEC) Accelerator Program. The Double Diamond status is a mark of achievement for NEC Authorized Dealers. The NEC Accelerator Program takes into account the Associate’s relationship with NEC, its technical expertise and overall competitiveness in the marketplace. Associates bearing a Diamond Logo have gone above and beyond minimum NEC Standards for customer satisfaction, training, and sales performance. As a Double Diamond Associate, Allbridge is fully authorized to supply, service, and warranty the NEC Communications Solutions that include the SV8100, SV8300, SV8500, SV9300 & SV9500 product lines.
MITEL selectively chooses dealers who represent our complete portfolio of MITEL branded Unified Communications solutions, including IP-enabled communications platforms and applications. As a MITEL authorizedPARTNER, Allbridge must meet strict qualifications, including factory-approved training for proficient installation and maintenance of MITEL systems. Allbridge’s entire installation, service and project management staff are fully trained and certified on our industry-leading products and services. They have also committed to stocking an appropriate level of spare equipment to ensure you have the parts you need to maintain your system, if and when you need them.
Premise Voice Support & Escalations
Escalation List of Personnel:
Cloud Hosted Hospitality Voice
Allbridge Hosted Voice and Unified Communications Software as a Service (UCaaS) solution includes all software assurance and cloud maintenance for the term of your agreement in addition to 4G-LTE real-time failover. Additionally, Allbridge offers an extended warranty on all onsite hardware, and unlimited 24x7x365 support.