Hilton Support

Network Operations Center (NOC)
- Availability: 24/7/365, including holidays
- Services Offered:
-
- Full, limited, or customized maintenance plans
- Emergency dispatch
- Remote monitoring
- Guaranteed response times and parts replacement (varies by plan)
- Remote moves, adds, changes, deletes
- Preventative maintenance
- Hotel guest and meeting room internet support
- Time & Materials (T&M) maintenance option

Path to Resolution
- Immediate Assistance:
- Guest Support Hotline:
888-970-3488 - Hotel Staff Support Hotline:
866-892-8240
- Guest Support Hotline:
- Email Support: Typically addressed within 24 hours
- Email:
unonetsupport@allbridge.com
- Email:
- To request a new Event SSID complete this FORM.

Escalation List
- Eugene Semenets, Network Support Lead
- Direct Line: 414-299-5727
- Email: esemenets@allbridge.com
- Steven Bremer, Director of Customer Experience
- Direct Line: 919-600-6962
- Email: sbremer@allbridge.com

Video
- First Level
On Duty Engineer (24×7)
800-954-1804
videosupport@allbridge.com
- Second Level
Don Barnes
Video Support Team Lead
Direct: 919-780-5085
Cell: 954-397-2697
dbarnes@allbridge.com
- Third Level
Erik Braverman
Tier III Video Support
Direct: 919-600-6210
Cell: 772-241-4492
ebraverman@allbridge.com

Voice
- First Level
On Duty Engineer (24×7)
855-725-5274
voicesupport@allbridge.com
- Second Level
Robert Elgeti
Direct: 516-394-4573
Cell: 516-306-6892
relgeti@allbridge.comScott Littlefield
Direct: 516-394-4567
Cell: 864-982-5407
slittlefield@allbridge.com

Property Technology
- First Level Normal Business Hours (7AM – 7PM EST)
734-913-1105
help@allbridge.com
- 24×7 Emergency After Hours Support
734-913-1106
- Service Desk Manager Escalation
Alex Johnson
Direct: 734-913-1107
Cell: 713-548-4882
ajohnson@allbridge.com
Have a project in mind?
Let’s talk tech, transformation,
and how we can elevate your property.
Get in Touch
Allbridge, LLC
2710 Wycliff Road, Suite 200
Raleigh, NC 27607
Phone: (866) 734-4976
Email: help@allbridge.com
Subscribe for the Latest
Customer Links
Copyright 2026 – Privacy Policy | Acceptable Use Policy | Cloud Terms and Conditions | Hotel Casting | Hospitality TV | Data Support




