Allbridge Support Services.
Network Operations Center (NOC)
- Availability: 24/7/365, including holidays
- Services Offered:
-
- Full, limited, or customized maintenance plans
- Emergency dispatch
- Remote monitoring
- Guaranteed response times and parts replacement (varies by plan)
- Remote moves, adds, changes, deletes
- Preventative maintenance
- Hotel guest and meeting room internet support
- Time & Materials (T&M) maintenance option
Path to Resolution
-
- Immediate Assistance:
- Email Support: Typically addressed within 24 hours
- To request a new Event SSID complete this FORM.
Escalation List
- Eugene Semenets, Network Support Lead
- Krishna Persaud, VP Support
- Brandi Barfield, Network Support Manager
- Steven Bremer, Director of Customer Experience