In Response to the COVID-19 Outbreak

Like you, Allbridge is closely monitoring the latest developments with the coronavirus (COVID-19) outbreak. 

The health and safety of our customers and employees has always been and will remain our highest priority. We are following recommendations from the Centers of Disease Control and Prevention (CDC), U.S. Department of State, the World Health Organization (WHO), and we will comply with all federal and state regulations to reduce the risk to our community.

While acknowledging the increased public concern, Allbridge will continue to operate normally to support our customers throughout this state of emergency. Fortunately, much of our business operations can be performed virtually. Our customer and technical support centers will remain open and staffed to ensure that all service issues are promptly addressed.

Please note we have made the following modifications to our business operations in order to keep the health and safety of our employees and customers as the highest priority:

  • Employees have been transitioned to work from home in all instances where work can be completed remotely
  • Our 24/7 technical support services remain available at all times to ensure customers can continue to receive service
  • Remote diagnostics and repair is implemented as the primary method of customer support, and any non-essential tech visits are postponed until further notice
  • Restrictions have been put on all non-essential air travel
  • Technicians are being trained in the recommended sanitation and distancing practices, and are to quarantine themselves and cease any on-site interactions if they have any reason to believe they are putting others at risk
  • All employees have been briefed on best practices during this time

Please contact us if you have any questions or concerns during this time.

We will continue to provide updates as they are available. As always, thank you for being a valued Allbridge customer as we get through these unsettling times.

Have a concern? Feel free to reach out to us at anytime.

877-285-5881 then option 4
customercare@allbridge.com

Data | 866-368-6310
datasupport@allbridge.com

Video | 800-954-1804
videosupport@allbridge.com

Voice | 516-775-8300
voicesupport@allbridge.com

877-285-5881 then option 3
billing@allbridge.com

To make a payment online through our secure portal, click here.

Last updated March 16, 2020.