Current Job Openings

Network Support Engineer 3

Remote

Company Overview:

Allbridge delivers one connected experience with all data, video and voice technologies for hospitality, healthcare and higher education organizations. Allbridge currently serves more than one million rooms nationally and positions properties for the future while strengthening the relationships they have with their customers.

We are rapidly growing and seeking top talent to join our team. If you want to work in a thriving industry and contribute to best of breed solutions, Allbridge may be the company for you. Made up of talented, dedicated, and energetic professionals, Allbridge offers significant career growth opportunities and competitive compensation and benefits packages.

 

Job Summary:

Seeking a dynamic, technical network engineer who combines exceptional technical knowledge with strong interpersonal skills and an ability to interact successfully with customers. The Network Operation Center (NOC) provides 24/7/365 monitoring of network and system performance. The engineers will also act as an escalation point for support technicians, site escalations and end user requests. Network Support Engineers must be able to troubleshoot, report details to customers and handle complex issues, as well as document all actions taken. The role requires experience with Network (wireless and wired) and
preferably some exposure to voice products as well (hosted and on premises). Company will provide cross training for candidate with strong network only experience and demonstrated ability to learn new technologies. Candidate must be able to work alone and in a time environment.

We are a 24/7/365 Call Center. You must be able to work a flexible schedule to include weekends and some holidays. All Shifts – 1st, 2nd, 3rd – available.

 

THIS IS A TECHNICAL CUSTOMER SUPPORT POSITION – – YOU MUST HAVE COMPUTER NETWORKING AND TECHNICAL ASSISTANCE SKILLS TO BE CONSIDERED 

 

Essential Job Functions:

  • Monitor and manage wireless networks to meet the customers’ expectations and requests
  • Introduce and propose solutions to help maintain and manage most updated firmware on client equipment
  • Utilize or propose better ways to service and monitor customer equipment
  • Utilize or propose better way to backup and maintain up to date copies of property configurations
  • Develop rapport with customers that enables them to trust and grow with Allbridge as a customer focused company
  • Perform troubleshooting of data networks, endpoints, peripheral devices, and additional customer premise equipment that relate to the voice and data network infrastructure
  • Ensure the timely completion of projects is reached through best practices
  • Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment
  • Administer end user training as required
  • Guide and mentor other team members on complex service issues involving network and communication systems applications
  • Interact with Clients, Technicians, Customer Agents, Account Executives, Project Managers, Engineers, and Analysts
  • Maintain an accurate and timely status/history of the service event through status update and task debrief in the company’s ticketing system
  • Follow and keep abreast of related technological advancements and continue to present to customers in response to anticipated business needs
  • Develop strong teamwork skills for potential growth into managing a team NOC and helpdesk employees
  • Consistently integrates Allbridge’s core values into their everyday habits by treating all customers, internal and external, professionally, honestly and respectfully
  • Accepts ownership and accountability of position responsibilities and strives to deliver results for customers that establish high standards, credibility and quality performance
  • Other miscellaneous duties as assigned by management

 

Required Qualifications:

  • Ability to perform all the above duties
  • 3+ years’ experience with IP Networking in a customer facing environment, service provider a plus
  • 3+ years networking experience with a strong foundation in LAN/WAN routing, switching, enterprise wireless, enterprise firewalls/UTM and TCP/IP + OSI stack
  • Knowledge of VLAN and routing configuration, the ability to manage and support large LAN‘s
  • Excellent verbal and written communications skills
  • Ability to assume responsibility and ownership for work performed
  • Ability to provide technical support for co-workers, customers, and other vendors
  • Proficiency with MS Windows/Office, Office 365 collaboration tools
  • Linux/Unix administration a plus
  • Knowledge of at least of three required: Ruckus Wireless, Aruba Wireless, Meraki Wireless, HP/Aruba Network, Cisco Catalyst, Nomadix, Fortinet, Watchguard
  • BA/BS in EE, CS or CS trade a plus or 3+ years’ experience in a network support capacity
  • Hospitality experience in a network environment a plus

 

Compensation/Benefits:

  • Competitive pay, Unlimited PTO policy, Paid Holidays
  • Full benefits plan including medical, dental, and vision
  • 401K savings plan with a company match

 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Essential functions are those functions that the employee who holds the position or the candidate that desires the position must be able to perform unaided or with the assistance of a reasonable accommodation. When possible, reasonable accommodations may be made for persons who are disabled under the law. Reasonable accommodations are those accommodations which, as defined under applicable law, enable disabled individuals to perform the essential functions of their job title and to meet the employer’s expectations for the job title.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands/fingers to handle or feel and reach with hands and arms.  The employee is occasionally required to climb, balance; stoop, kneel, crouch, crawl, talk and hear.

The employee may occasionally lift and/or move up to 30 pounds.

 

Equal Opportunity Employer Statement:

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.