4 cybersecurity and AI trends hoteliers should know
There doesn’t seem to be a major industry, B2B and B2C alike, that isn’t trying to harness the power and efficiency gained from artificial intelligence. From research and development to shipping and logistics, AI’s reach feels infinite and transformative.
For the hospitality industry, early returns suggest obvious benefits. Many property owners and operators, for example, have created efficiencies in basic guest support and concierge services that free up property personnel to add value to the guest experience elsewhere. AI-powered surveillance camera systems, meanwhile, can detect, analyze and respond to on-site security incidents more efficiently than traditional surveillance methods.